Error Codes

Below is a list of manufacturer error codes for Nautilus Hyosung, Hantle, Triton, and Genmega ATM's.

Genmega

Error Code	Description	Resolution
00000	Normal Status	Normal Status
20001	Unable to detect a cassette	Remove and replace cassette – Check the micro- switch located on the inside left wall of the dispense r Adjust . the micro- switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispe nser.
20002	Low Cash	Low cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.
20003	Reject Bin is Full	Empty reject bin – if bin is empt y ,do a Cassette Total (from the settlement menu) – If th at doesn’t help then check th at AP, BIOS and CDU ROM versions are comp atible.
20004	Vault Door is Open	This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is loc ated in the upper left corner of the vault, or on along the front edge of the cash dispenser tra y. Also check th at black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.
20005	CDU Type Mismatch	CDU ROM does not match AP software. The dispenser and mainboard are programmed with a count ry code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.
20010	Receipt Paper Jam	Remove jammed paper – Release receipt paper dr awer by pressing the tab with the green sticker loc ated at the front of the printe r .In most cases you may have to remove the printer to loc ate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper .Make sure you only are using 21# pape r .Paper of a lesser thickness is more prone to jamming.
20012	Receipt printer feed lever open	Close the feed tray on the printer .If the paper tray is alrea dy closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.
20013	Receipt paper is empty	Replenish the paper roll, if there is alrea dy paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.
20014	Thermal printer is overheated	If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this erro r. If this error persists, the printer will require service.
20215	CDU detects bills prior to dispensing	This means th at while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispense r i,f no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and rese at all belts. Loose belts can slip off rollers and block sensors.
21315	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21A15	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21B15	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24A15	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24B15	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
90001	Error during card swipe	This error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.
A0008	Receipt paper cutter error	Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
A0803	Receipt Paper Jam	Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do not use metal objects to clear jams, use a business card or stiff paper to poke around.
A0808	Receipt paper cutter error	Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
ADN04	Printer connection error	Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADN0F	Printer connection error	Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADNxx	Printer connection error	Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
Axxx2	Thermal printer is overheated – during operation	If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
Axxx3	Receipt Paper Jam	Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.
Axxx4	Receipt paper is empty	Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.
Axxx5	Receipt paper is jamming during loading	Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
C0011	CDU sensor is tripped	This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.
C0014	CDU sensor is tripped	Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.
C001x	CDU sensor is tripped	Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C0028	CDU sensor is tripped	Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C002x	CDU sensor is tripped	Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0030	CDU motor failure	Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.
C0031	CDU Gate solenoid error	The CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.
C0032	Outlet solenoid error	Check and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).
C0033	CDU Encoder error	Usually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and can not be done over the phone line.
C0034	Double Note detect module failure	Double detect module reporting error, check wiring to the module.
C0035	Double Note detect module failure (2)	Double detect module reporting error, check wiring to the module.
C0036	Detected notes in path before initializing	One or more sensors in the dispenser detected a blockage prior to initializing. Check for before initializing notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0037	Sensor(NS7) for detecting Double is covered during dispensing note
C0039	Gate sensor open during initializing	Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.
C003B	Notes detected during installation	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0040	Cassette removed during dispense	Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041	Tried to dispense notes more than 5 times	Check the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.
C0042	Note jam	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0043	More than 10 notes rejected during one transaction	Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0044	More than 5 notes rejected consecutively	Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0046CDU	Hardware Failure	Error reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.
C0047	Feed error	This error occurs when the dispenser attempts to pull a bill from the cassette and is unsuccessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.
C0048	Incorrect bill count	Verify cash count in the Settlement menu.
C004A	Jammed notes	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C004B	Long note detected 3 times consecutively	Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.
C004C	Miscount of notes between sensors	Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.
C004D	Cash cassette not properly set	Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.
C004E	Miscount of notes between sensors	Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C004F	Miscount of notes between sensors	Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C0050	Power failure during dispense	Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.
C0051	Over 150 notes requested	Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.
C0052	Detected notes in path after dispense	Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.
C0053	CDU double detect module failure	Double detect module may require adjustment. Check wiring and CDU mainboard connections.
C0055	Detected long notes at outlet sensor	(See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.
C0056	Exit gate sensor failure	Check condition of exit gate, and the exit gate sensor.
C0057	Cassette information is not properly set	CDU programming is not accurate or complete.
C0059	Cash cassette 2 removed prior to dispense	Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005A	Cash cassette 1 removed prior to dispense	Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005B	Cash cassette 2 misfeed	Check cassette for jams, check condition of bills in cassette.
C005D	Double detect constantly	Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.
C005E	Dispense command size check error	Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.
C005F	Dispense command error	Re-initialize machine, verify connections, check for unplugged sensors.
C006x	Sensor failure	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C007x	Sensor failure	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0082	Shutter failure	Check all wiring connections to CDU mainboard. Reinitialize CDU.
C0083	Stacker sensor failure	Check all wiring connections to CDU mainboard. Reinitialize CDU.
C0084	Shutter close error	Check all wiring connections to CDU mainboard. Reinitialize CDU.
C009F	Cassette 3 misfeed error	Check if notes available in cassette
C00AB	Notes detected before initalizing	Clear notes from dispenser. Possibly dust or foreign object blocking sensor.
C00C7	CS12 Sensor blocked	MB2100T – The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C8	CS14 Sensor blocked	MB2100T – The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C9	CS12 & CS14 Sensors blocked	MB2100T – Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. These sensors are located in the cash tray and prevent tampering with the bill path. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00D0	Sensor block while dispensing	MB2100T – A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. There may be a note stuck in the upper part of the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00D1	Sensor blocked while dispensing	MB2100T – A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). There may be a note stuck in the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00E0	NS2A, NS2B dark	Nanocash only – verify connections to sensors. Check wiring to mainboard.
C00E1	NS4 dark	Verify connections to NS4 sensor. Check all wiring to mainboard.
C00FF	Sensor blocked	N/A
CANCE	User canceled transaction at surcharge	This is not an error, but rather a statistic to notify how many users respond “no” to the surcharge notification.
CDN01	No Response after send command	xxxxxx
CDN05	CDU connection failure	Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN0F	CDU connection failure	Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN11	No Response after 3 retry of command
CDN12	No Response between ENQ-ACK after 5 retry of ENQ
CDN13	No Response after 5 retry because of timeout between STX-BCC interval
CDNxx	CDU connection failure	Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
D0001	Modem initialization error	Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D0002	Reversal transaction failed	The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.
D0005	Undefined network processing error	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0011	Format error in the message	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0012	Invalid Transaction	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0013	Invalid Amount	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0014	Invalid Card Number	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0019	Reenter the entire transaction	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0020	Surcharge screen should have been displayed	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0024	Exceeds issuer withdrawal limit	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0031	Issuer financial institution is not supported by a processor	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0039	No credit account	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0041	No credit account found for the CCN	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0043	Stolen Card	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0050	Transaction is not approved	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0051	Insufficient funds	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0052	No checking account	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0053	No savings account	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0054	Expired Card	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0055	Invalid PIN	Code reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.
D0056	No card record found	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0057	Transaction not permitted – card	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0058	Transaction not permitted – Terminal	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0059	Customer should contact his or her financial institution	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0060	Allowable withdrawal limit is exceeded	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0061	Exceeded withdrawal limit	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0065	Exceeds withdrawal frequency limit	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0067	Capture card at the terminal(requires card be picked up ATM only)	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0075	Number of PIN tries exceeded	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0078	No Account	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0080	Invalid Date	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0081	Time out: response not received in time allowed (SHAZAM) switch-in-front (SIF) terminals)	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0082	Cashback limit exceeded	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0083	Cannot verify PIN	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0084	Processor not available; acquirer processor unable to send message	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0086	Cannot verify PIN	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0090	Cutoff complete for terminal; cannot process prior days	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0091	Bank unavailable	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0092	System unavailable	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0093	Transaction serial number mismatch	Verify all programming, contact host processor
D0094	Record format mismatch	Verify all programming, contact host processor.
D0095	Routing ID mismatch	Verify Routing ID number – contact host processor.
D0096	Terminal ID mismatch	Verify Terminal ID number – contact host processor.
D0097	Response type mismatch (reversal)	Verify all programming, contact host processor.
D0098	Response type mismatch (day-close)	Verify all programming, contact host processor.
D0099	Response type mismatch (Configuration)	Verify all programming, contact host processor.
D009A	Response type mismatch (Withdrawal, Balance, Transfer)	Verify all programming, contact host processor.
D009B	STX omitted	Verify all programming, contact host processor.
D009C	ETX omitted	Verify all programming, contact host processor.
D009D	FS omitted (after response code)	Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D009E	FS omitted (after retrieval reference number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D009F	FS omitted (after system trace audit number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A0	FS omitted (after system trace audit number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A1	FS omitted (after system trace audit number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A2	FS omitted (after system trace audit number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A3	FS omitted (after authorization response text)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A4	ETX is in wrong place	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A5	FS omitted (after total cash dispense amount in day close)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A6	FS omitted (after total non cash dispense amount in day close)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A7	FS omitted (after surcharge amount in day close message)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A8	FS omitted (after surcharge amount in configuration message)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor.
D00A9	ETX omitted (from configuration message)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D0100	Transaction approved
D0101	Expired card
D0102	Unauthorized usage
D0103	PIN error
D0104	Invalid PIN
D0105	Bank unavailable
D0106	Card not supported
D0107	Insufficient funds
D0108	Ineligible transaction
D0109	Ineligible account
D0110	Number of daily withdrawals exceeded
D0111	Cannot process transaction
D0112	Amount too large
D0113	Account closed
D0114	PIN tries exceeded
D0115	Database problem
D0116	Withdrawal limit already reached
D0117	Invalid amount
D0118	External decline
D0119	System error
D0120	Contact card issuer
D0121	Routing lookup problem
D0122	Message edit error
D0123	Transaction not supported
D0124	Insufficient funds
D0125	Western Union sender data error
D0126	Western Union receiver data error
D0127	CRC error
D0128	Pre-pay transaction failed
D0129	Pre-pay transaction rejected
D0130	Invalid mobile phone number
D0131	Pre-pay account limit reached
D0132	Pre-pay system unavailable
D0133	Response would exceed message size limit
D0134	Necessary information missing to precess transaction
D0135	Second Invalid PIN (second “Invalid PIN” try in a row and one try is left before deactivation)
D0300	Modem is not responding	Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1000	No Connection	Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1100	ENQ not received from host	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D1200	Transmission error	Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1300	NAK sent 3 times to host	Verify host phone number – See D170x. If persistent, it could be a defective modem.
D1500	Modem connection time out – host not responding	Verify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem.
D1702	Modem connection error	Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1704	Modem connection error	Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1706	Modem connection error	Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170x	Modem cannot support connection – excessive line noise (usually D1704/06)	Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1800	No dial tone	Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.
D1900	No answer	Verify host phone number – See D170x, there is no answer from the host modem.
D2000	Phone line Busy	Verify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.
D2100	Modem initialization error	Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D2200	EOT not received from host	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D2500	Cannot connect to the host	Check the connection.
D2510	Timeout while Sending
D2511	Communication error while Sending
D2513	Timeout while Receiving
D2514	Communication error while Receiving
D2515	Socket Error while Receiving
D3204	Invalid Host phone number	Verify the Host phone number is programmed correctly. Do not use spaces or dashes in the phone number string.
E000x	RMS port failure, response time out, modem failure, no dial tone	Verify RMS settings (Host Setup) – See D170x.
F0001	Current Number of Bills is 0	Load notes into the cash cassette – use Add Cassette function in Settlement.
F0002	No Surcharge Owner set	Set Surcharge owner – (Customer Setup).
F0003	No Surcharge Amount	Set Surcharge amount – (Customer Setup).
F0004	No refresh timer set when advertisement is enabled	Set refresh timer – (Customer Setup).
F0005	No Advertisement text when advertisement is enabled	Set Advertisement text – (Customer Setup).
F0006	Dispense limit set error (must be less than 25 notes)	Set Dispense limit – (Transaction Setup).
F0007	Denomination Set error	Valid Denominations are $10, $20, $50, $100 – (Transaction Setup).
F0008	Fast Cash Set error (cannot exceed dispense limit)	Check fast cash settings (Transaction Setup).
F0009	Master Key index is invalid	Check Master Key index – verify checksum (Host Setup).
F000A	Master Key is empty	Check Master Key checksum – reinject key (Host Setup).
F000B	Host Telephone Number is not set	Set Host Telephone Number – (Host Setup).
F000C	Error Retry timer is not set	Set Error retry timer (Host Setup).
F000D	RMS Password is not set when RMS is enabled	Set RMS Password – (Host Setup).
F000E	RMS phone number is not set when RMS send is enabled	Set RMS Phone number – (Host Setup).
F000F	Terminal ID is not set	Set Terminal ID number – (Host Setup).
F0010	Routing ID is not set	Set Routing ID number – (Host Setup).
F0011	Master Key Serial number is not set	Set Master Key serial number – (Host Setup).
F0013	NVRAM Failure Fatal error	Fatal error, defective memory chip. Replace Mainboard.
F0014	NVRAM Failure Fatal error	Fatal error, defective memory chip. Replace Mainboard.
F0015	ATM Serial No. Empty
F0016	Default Master Password is not changed
F0020	Host IP Address is not inputted
F0021	RMS IP or Port is not inputted in RMS Enable
P0001	Deposit Error	Deposit Error.
P0002	Deposit Timeout	Deposit Timeout.
P0003	Invalid Deposit	Invalid Deposit.
P0004	Deposit Cancelled	Deposit Cancelled.
PDN01	EPP Communication Error
W0001	WebRMS failed to dial into the ATM	This does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.
W0002	WebRMS low cash warning	This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.
W0003	WebRMS could not retrieve local ATM time	WebRMS could not retrieve local ATM time (This is equivalent to the “-1/-1/-001” error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.
W0004	The ATM time, as set in the Operator Function Menu, is incorrect	WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.
W0005	WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into	This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.
W0006	WebRMS has failed to dial into the ATM consecutively for more than 3 days	Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.

Hysung

Error Code	Description	Resolution
1106910	LOST SLIP, DEV_SPR
2001000	Receipt paper jam	Remove any jammed paper from the printer.
2001200	Receipt printer feed plate open	Close the feed plate.
2001300	Out of receipt (Receipt paper empty)	Replenish the receipt paper.
2010100	Receipt printer lever opened	Close the lever of print head completely.
2010200	Receipt printer head overheated	Wait the time until the temperature of head adequately slow down and try to initialize.
2010300	Receipt paper jam	Remove jammed paper between printer head and rollers.
2010400	Receipt paper empty	1. Replenish receipt paper.2. Check the status of sensor and its connector.
2010500	Receipt paper is empty	1. Check the status of setting paper.2. Check the status of sensor and its connector.
2010600	Thermal printer is overheated	After terminating self-test and initialize receipt printer.
2010600	Command is received while doing self-test	After terminating self-test and initialize receipt printer.
2010700	No receipt paper	1. Replenish receipt paper in paper charger. 2. Check the status of Near End sensor and its connector.
2010800	Receipt paper cutting error	1. Check the Cutter module. 2. Check if printer head lever is properly close.
2010900	No sensing black mark (dark sensor)	1. Check the status of Black mark sensor.2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark).
2010A00	The size of image print data is abnormal	Check the AP version and initialize.
2080100	Receipt printer lever opened	Close the lever of print head completely.
2080200	Receipt printer head overheated	Wait the time until the temperature of head adequately slow down and try to initialize.
2080300	Receipt paper jam	Remove jammed paper between printer head and rollers.
2080400	Receipt Paper Jam	1. Replenish receipt paper. 2. Check the status of sensor and its connector.
2080500	Receipt paper setting error	1. Check the status of setting paper. 2. Check the status of sensor and its connector.
2080600	Command is received while doing self-test	After terminating self-test and initialize receipt printer.
2080700	No receipt paper	1. Replenish receipt paper in paper charger. 2. Check the status of Near End sensor and its connector.
2080800	Receipt paper cutting error	1. Check the Cutter module. 2. Check if printer head lever is properly close.
2080900	No sensing black mark (dark sensor)	1. Check the status of Black mark sensor. 2. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark).
2080A00	The size of image print data is abnormal	Check the AP version and initialize.
9720000	Receipt printer communication error during SP opening	Check if communication cable or COM port is not connected.
9722010	Receipt Printer communication failure during COM port open	1. Do RESET at Operator Function. 2. Reboot ATM.
9722DN0	Receipt Printer communication failure during sending command to Receipt Printer	1. Do RESET at Operator Function. 2. Reboot ATM.
97912XX	DEV_SPR Time Over Error	1. Reboot ATM. 2. Call your attendant.
97922XX	DEV_SPR FATALERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
A010100	Detecting the lever opened before executing command	Close the feed lever.
A010200	Printer thermal head overheated while executing command	Check the thermal printer head and change if necessary
A010300	Paper jam detected before executing command	Remove any jammed paper from the printer.
A010400	Paper setting error detected before executing command	Remove and re-install the receipt paper.
A010500	Paper check error detected before executing command	Remove and re-install the receipt paper.
A010800	Paper cutter software check error detected before executing command	Check for and remove any jammed paper.
A080100	Open lever detected while executing command	Remove any jammed paper.
A080200	Receipt printer head overheated while printing	Check the thermal printer head and change if necessary.
A080300	Paper jam detected while executing command	Remove and re-install the receipt paper.
A080400	Paper setting error detected before executing command	Remove and re-install the receipt paper.
A080500	Paper check error in doing command	Remove any jammed paper.
A080800	Paper cutter software check error detected while executing command	Check for and remove any jammed paper.
ADN0100	No response detected for 30 seconds after sending command	Check cable and connection between the CE and printer.
ADN0F00	No response detected for 30 seconds after sending command	Check cable and connection between the CE and printer.
ADN1100	No response detected after 3 retries	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
ADN1200	No response detected between ENQ-ACK after 5 retries of ENQ	Check cable and connection between the CE and printer.
ADN1300	No response detected after 5 retries because of timeout between STX-BCC interval	Check cable and connection between the CE and printer.
	HYOSUNG CE – E.2 CARD READER ERROR CODES
8217091	Card in card reader	Remove Card.
1101910	LOST CARD”, DEV_MCU
9723010	Failed to open device	Failed to open device
9723016	Time out to receive data	Check the serial port or cable.
9723019	Polling down	Check the serial port or cable.
9730100	IC CARD DENIAL
9730200	IC CARD ONLINE DATA ERROR
9730300	IC CARD ERROR
97913XX	DEV_MCU Timeover Error Code	1. Reboot ATM. 2. Call your attendant.
97923XX	DEV_MCU FATALERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
	HYOSUNG CE – E.3 JOURNAL PRINTER ERROR CODES
9721111	Off line status	1. Check communication cable connected properly. 2. Check power cable connected properly.
9721112	On busy	Check printer’s working status.
9721121	Mechanics Error	1. Recover printer’s mechanical Error. 2. Reboot ATM.
9721122	Recoverable Error	1. Recover printer’s Error. 2. Reboot ATM.
9721123	Unrecoverable Error	Reboot ATM.
9721124	Paper jammed	Remove jammed paper.
97911XX	DEV_JPR Timeover Error Code	1. Reboot ATM. 2. Call your attendant.
97921XX	DEV_JPR FATALERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
	HYOSUNG CE – E.4 CASH DISPENSER ERROR CODES
1102910	LOST WITHDRAW CASH”, DEV_CSH
1102920	LOST DEPOSIT CASH”, DEV_CSH
1103910	LOST CARD & SLIP”, DEV_MCU \| DEV_SPR
2000100	No cassette	Insert or re-insert the cassette(s). Check cassette sensor.
2000200	Note shortage	Replenish the cassette.
2000300	Reject bin full	Remove notes from the reject bin and try the Cassette Total function again.
2000500	Cash Dispenser Unit data setting error	Check Cash Dispenser Unit information. (Currency, Denomination, etc.)
2001600	Note detected in stacker (shutter or presenter type)	Clear any notes from the stacker.
2021500	Sensor detects note in delivery path before CDU dispenses	Remove note from the CDU delivery path.
2131500	CS4 sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right before the reject bin.	Remove note from the CDU delivery path.
21A1500	CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.	Remove note from the CDU delivery path.
21B1500	CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.	Remove note from the CDU delivery path.
21B1500	CSB sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.	Remove note from the CDU delivery path.
24A1500	CS3A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.	Remove note from the CDU delivery path.
24B1500	CS3B sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.	Remove note from the CDU delivery path.
4000000	Cash Dispenser(CDU) received the undefined command from AP software	1. Get the trace file and log files in D:\trace 2. Call your attendant
	HYOSUNG CE ERROR CODES
4001100	Detecting CS2 Dark (Front Access Type: Reject box is opened.)	1. Remove notes on CS2 sensor. 2. Clean CS2.
4001400	CS4A sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS4A.
4001500	CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4A.
4001800	CS4B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS4B.
4001900	CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4B.
4001C00	CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS4A and CS4B.
4001D00	CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS2, CS4A and CS4B.
4002100	CS1A sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1A.
4002200	CS1B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1B.
4002300	CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1A and CS1B.
4002800	CS13 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS13.
4002900	CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path 2. Clean CS1A and CS13.
4002A00	CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1B and CS13.
4002B00	CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1A, CS1B and CS13.
4003000	Failed in checking the main motor echo	1. Initialize. 2. Check Main Motor Encoder Slit. 3. Initialize after Power On/Off. 4. Check Encoder Sensor CS8 BRKT. 5. Check CS8 Sensor Cable. 6. Change Main Motor Encoder Slit Sensor CS8.
4003100	Failed in checking the reject gate solenoid echo
4003200	Failed in checking the present gate solenoid echo
4003300	Check sum error (No information is set)	1. Check Cash Dispenser Information after reading Cash Dispenser version. 2. Initialize. 3. Initialize after executing Cash Dispenser Information Set(‘P’) Command. 4. Change Cash Dispenser B/D.
4003400	Error of two sheets detecting sensor(CS5_1) for initializing	1. Check CS5_1 Sensor Cable. sensor(CS5_1) for initializing 2. Check second Dip Switch in Cash Dispenser B/D. 3. Change CS5_1 Sensor.
4003600	Error of CS 2, CS13 sensor during initialization
4003700	Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing	1. Check Cash Dispenser Board Segment. 2. Initialize. 3. Read data of ‘Read Double Sensor’ Command.
4003800	Error in checking SRAM
4003900	Gate operation sensor (CS3) error before initial recovery	1. Initialize after removing notes or dust over Gate. 2. Check CS3 Sensor BKRT. 3. Check CS3 Sensor Cable. 4. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor. 5. Replace Reject Solenoid 1.
4003A00	When more than 5 sheets of cash dispensing is required during a test	1. Check command that Cash Dispenser is received. 2. Check Cash Dispenser EP ROM Version or specification.
4003B00	When CS15A or CS 15B sensor is detected as dark after initial recovery	1. Remove notes or dust on CS15A Sensor. 2. Check CS15A Sensor Cable. 3. Exchange Sensor after abnormal operating CS15A Sensor.
4004000	Cassette is removed during dispensing	1. Check the cassette catcher 2. Set the cassette properly
4004100	Error if re-driving is over 5 times during separated rejection	1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Check dust existing in CS5 Sensor Guide 5. Check dust existing in Main Motor Encoder Slit 6. Check index value of notes each cassette
4004200	In case the number of notes detected outlet sensor(CS13) is less than the number of required notes	1. Check notes dispensed and rejected. 2. Remove notes jammed in CDU.3. Remove dust in CS13 Sensor. 4. Exchange sensor after abnormal operating CS13 Sensor.
4004300	Error if total reject is more than 20 sheets	1. Check notes in Reject Box. 2. Rearrange notes in Cassette. 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor. 4. Check dust in existence CS5 Sensor Guide. 5. Check notes index value.
4004400	Error if continuous 5 times are rejected	1. Check notes in Reject Box. 2. Rearrange notes in Cassette. 3. Check dust in Main Motor Encoder Slit. 4. Remove dust in CS15AB, CS31AB, CS1AB Sensor. 5. Exchange CS8 Encoder Slit Sensor.
4004500	In case the number of notes detected outlet sensor (CS13) is more than required notes	1. Check notes dispensed and rejected. 2. Remove dust in CS13 Sensor. 3. Exchange sensor after abnormal operating CS13 Sensor.
4004600	Program error(Separated rejection)	1. Check notes in 1 Cassette. 2. Check Sensor(CS6) Poll. 3. Check jam in 1 cassette and reload. 4. Remove dust in CS1A, CS1B Sensor. 5. Exchange 1 cassette box when there are many error.
4004700	1 cassette mis-feed error (Separated rejection)	1. Check notes in 1 Cassette. 2. Check Sensor(CS6) Poll. 3. Check jam in 1 cassette and reload. 4. Remove dust in CS1A, CS1B Sensor. 5. Exchange 1 cassette box when there are many error.
4004800	Error if the number of dispensed notes is not matched to the requested	1. Check CS13 sensor (note jam and dust). 2. Replace CS13 sensor.
4004900	Error to dispense 0 sheets to be required (Separated rejection)	1. Check received command. 2. Check communication cable. 3. Check Cash Dispenser Firmware Version.
4004A00	Error of note jam (Separated rejection)	1. Remove jammed notes on Cash Dispenser return path. 2. Remove dust in CS1~CS4 sensor. 3. Install after rearranging notes in cassette.
4004B00	Continuous 3 times error if note is long (once tried, twice retried)>Separated rejection	1. Check state of notes in reject box. 2. Rearrange notes in cassette. 3. Check Index of notes. 4. Check foreign objects in the main motor encoder slit. 5. Replace the CS8 encoder slit sensor.
4004C00	In case the number of notes detected outlet sensor (CS13) is more than that of notes detected on CS1A,B sensor	1. Check CS1 sensor. 2. Reconnect CS1 sensor.
4004E00	Error of being removed 2nd cassette before separate rejection	1. Set cassette #2 correctly. 2. Check the catcher inside cassette #2 guide.
4005100	Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.	1. Check the Cash Dispenser received command. 2. Check the abnormal communication cable. 3. Check the Cash Dispenser firmware version and refer to specifications.
4005200	The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)	1. Remove the remaining notes at a sensor in front of the CST. 2. Realign notes in the cassette. 3. Check abnormal clutch. 4. Check abrasion of the cassette box pick unit.
4005300	Error for the double note detection during separation.
4005400	Cash Dispenser EP Program Error during dispense operation (failed table search)	1. Initialize after resetting the power. 2. Upgrade the Cash Dispenser firmware or download software again. 3. Replace the Cash Dispenser B/D.
4005500	Timeout due to note’s length error passed through the CS13 during dispense operation	1. Remove a jammed note between the tray and Cash Dispenser. 2. Remove a jammed note at the position of the CS13 sensor. 3. Remove a dust on the CS13 sensor.
4005600	Abnormal operation of the gate solenoid during dispense operation	1. Remove a jammed note on the gate. 2. Remove notes in the reject box and remount the reject box. 3. Check if the CS3 sensor bracket is bended. 4. Check if the CS3 sensor cable is disconnected (CN10 #9~10). 5. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 6. Replace the reject solenoid 1.
4005700	Cash dispenser configuration error	1. Replace cash dispenser PCB. 2. Reconfigure cash dispenser setup data
4005800	Retract box position error during command reserved operation	1. Mount the retract box or open the box cover. 2. Check if CS62 sensor poll is abnormal. 3. Check if the CS62 sensor cable is disconnected . (Cash Dispenser Board CN10 #5~2).
4005900	Initial jam time error	1. Remove jammed notes. 2. Clean the sensors (CS1~CS15) in cash dispenser.
4005B00	2 Cassette Miss Feed Error (Fail to reject bill separately)
4005D00	Continuously detected 2 notes for three times or more during dispense operation	1. Check notes’ status in the reject box. 2. Realign notes in the cassette. 3. Check foreign objects at the position of the CS5 Sensor Guide. 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12).
4006000	Something is detected in C31AB sensor before dispensing bills from 3rd cassette
4006100	Something is detected in C31AB sensor before dispensing bills.
4006200	Bills are remained in CS1AB sensor after dispensing bills.
4006300	Bills are remained in CS31AB sensor after dispensing bills
4006A00	CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette
4006B00	Something is detected on CS31A, CS31B sensor during initialization
4007000	Something is detected on CS41AB sensor before dispensing bills from fourth cassette
4007200	Something is detected on CS41AB sensor during dispensing bills
4007300	Bills is remained in CS41AB sensor after dispensing bills
4007A00	CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette
4007B00	Something is detected on CS41A, CS41B sensor in initialization
4007C00	Missfeed error in 4th cassette
4007D00	Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed
4008000	Something is detected on CS15AB sensor before dispensing operation
4008100	Something is detected in C15AB sensor during dispensing operation
4008200	Bill is remained in CS15AB sensor after dispensing operation
4008F00	CS13 sensor detects a bill with hole during dispensing
4009A00	CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.
4009D00	Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed.
4009F00	3 cassette miss feed error
400AC00	Something is detected on CS2 sensor after dispense operation
400BC00	Communication error – Command Length doesn’t match
400BE00	Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close
400C700	Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW
400C800	Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW
400C900	Something is detected on CS14 sensor after dispense operation
400CC00	Bill is remained on the sensor in front of cassette during resetting
400D000	Bills are passed on CS13~CS12 sensor – Timeout[Jam], MB TTW
400D100	Cash Dispenser communication failure during sending command to cash dispenser	1. Do RESET at Operator Function. 2. Reboot ATM.
4DN0100	Cash Dispenser communication failure during receiving command to cash dispenser	1. Do RESET at Operator Function. 2. Reboot ATM.
4DN8100	Communication error of Shutter
8216091	Cash jammed on Cash Dispenser	1. Remove jammed notes on Cash Dispenser return path. 2. Remove dust in CS1~CS4 sensor.
9712000	Failed to create file	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9712100	Failed to read file	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9712200	Failed to write file	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9712300	Failed to close file	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9712400	Failed to close file	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9712500	Failed to close file	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9712600	Failed to close file	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9719000	Failed to execute an extra command in the status of Cash Unit Exchange	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9719100	In case of not being the status of Cash Unit Exchange out of End Exchange	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9719200	In case of carrying out Cash In Start command at two times	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9719300	In case of not being the status of Cash In out of End Cash In	1. Reboot ATM. 2. Reinstall software. 3. Replace hard disk drive.
9719400	Invalid Cash Unit ID	Reconfigure cash dispenser setup data.
9719500	Invalid Cash Unit number	Reconfigure cash dispenser setup data.
9719600	The abnormal of the number of Cash Unit	Reconfigure cash dispenser setup data.
9719700	No. of dispensed notes that software counts is not matched to it cash dispenser responded	1. Initialize after resetting the power. 2. Upgrade the Cash Dispenser firmware or download software again. 3. Replace the Cash Dispenser B/D.
971A000	Invalid denomination	Reconfigure denomination at supervisor mode.
971A100	Invalid currency	Reconfigure currency at supervisor mode.
971A200	“CASSETTE OFF POSITION” Not dispensable	1. Reconfigure denomination. 2. Reconfigure currency.
971A300	In case the number of bills dispensed exceeds the maximum dispensing bill	1. Check cash dispenser driver (CDM SP) version. 2. Reconfigure the maximum dispensable count.
971A400	In case the number of coins dispensed exceeds the maximum dispensing coin	1. Check coin dispenser driver version. 2. Reconfigure the maximum dispensable count.
971A500	Invalid mix number	Reconfigure cash dispenser at supervisor mode.
971A500	Invalid mix number	Reconfigure cash dispenser at supervisor mode.
971A600	In case automatic Retry of SP fails 3 times
971A700	There is no setting information about automatic Retry standard
971B000	In case of being executed Reject or Retract command without being the bills in stacker	1. Check a dust in stacker. 2. Reconfigure the maximum dispensable count.
971C000	Not supported command Reinstall software
971D100	Partial dispense	1. Check the replenished amount and replenish. 2. Check the notes in cassette #1.
971D200	Partial dispense from cassette #2	1. Check the replenished amount and replenish. 2. Check the notes in cassette #2.
971D300	Partial dispense from cassette #3	1. Check the replenished amount and replenish. 2. Check the notes in cassette #3.
971DX00	In case partial bills dispensed by dispensing demand when Partial Dispense option is on. “X” means cassette number
9740000	Cash Dispenser communication failure during COM port open	1. Do RESET at Operator Function. 2. Reboot ATM.
9740102	In case nonexistent Note Index is set
9741100	When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741400	When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741800	When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9742100	When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9742800	When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9743B00	When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9744700	Cash picking-up fail while cash in cassette #1 is enough	1. Check bill jam or no note in cassette #1. Check cash dispenser.
9745B00	Cash picking-up fail while cash in cassette #2 is enough	1. Check bill jam or no note in cassette #2. 2. Check cash dispenser.
9746B00	When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9747C00	Cash picking-up fail while cash in cassette #4 is enough	1. Check bill jam or no note in cassette #2. 2. Check cash dispenser.
974FF00	When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor.)
97914XX	DEV_Cash Dispenser Timeover Error Code	1. Reboot ATM. 2. Call your attendant.
97924XX	DEV_Cash Dispenser FATAL ERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
9799499	DISPENSER COUNT ERROR	Check the sensor on cash dispenser.
	HYOSUNG CE – E.5 MODEM ERROR CODES
D030000	Modem is not responding	Check the modem controller.
D030100	The target call address has call blocking enabled	1. Check modem cable. 2. Contact to technician support team.
D030200	The specified terminal identifier is invalid	1. Check modem cable. 2. Contact to technician support team.
D030300	All call appearances on the specified address are currently in use	1. Check modem cable 2. Contact to technician support team.
D030400	The disable address parameter contains dialing control characters that are not processed by the service provider	1. Check modem cable. 2. Contact to technician support team.
D030500	The specified country/region code is invalid	1. Check modem cable. 2. Contact to host and phone company.
D030600	The operation failed for an unspecified or unknown reason	Contact to technician support team.
D030700	Insufficient resources to complete the operation	Contact to technician support team.
	HYOSUNG CE – E.6 MISCELLANEOUS ERROR CODES
1030100	DEV_PIN (Key data error from host)	Contact to host.
2000400	Vault door open	Close the vault door. Check door switch.
9701010	Failed to connect communication between SP of PIN and EP of one	Check if communication cable or COM port is not connected.
9701016	Received data time out of EPP	Check if communication cable or COM port is not connected.
9701017	Delivered data time out of EPP	Check if communication cable or COM port is not connected.
9701031	Failed to produce Thread of EPP	Reboot ATM.
9701040	Failed to produce Thread of EPP	Reboot ATM.
9701060	Failed to create buffer	Reboot ATM.
9701111	BCC error of EPP	Check BCC logic of EPP.
9701151	EPP is down when it receives an ‘Get Status’ command	1. Reboot ATM. 2. Replace pinpad.
9701152	EPP is down when it receives an ‘Clear Func Key’ command	1. Reboot ATM. 2. Replace pinpad.
9722020	File Open Error	1. Reboot ATM. 2. Call your attendant.
9722060	Memory Allocate Error (PrintForm Allocate IndexBuffer Fail)	1. Reboot ATM. 2. Call your attendant.
9722068	Invalid Media Name	1. Reboot ATM. 2. Call your attendant.
97221A2	Invalid Unit	1. Reboot ATM. 2. Call your attendant.
97221C1	Form is not Found	1. Reboot ATM. 2. Call your attendant.
97221C4	Form Name is NULL	1. Reboot ATM. 2. Call your attendant.
97221C5	Invalid Form	1. Reboot ATM. 2. Call your attendant.
97221C6	PrintForm() offset is Invalid	1. Reboot ATM. 2. Call your attendant.
97221C7	Invalid Form (Too many Fields in the form)	1. Reboot ATM. 2. Call your attendant.
97221D1	Media is not Found	1. Reboot ATM. 2. Call your attendant.
97221D3	Media Overflow when form size is larger than media size	1. Reboot ATM. 2. Call your attendant.
97221D4	Media Name is NULL	1. Reboot ATM. 2. Call your attendant.
97221D5	Invalid Media (Attribute for Media definition is not proper)	1. Reboot ATM. 2. Call your attendant.
97221D6	Invalid Media (Area size is larger than media size)	1. Reboot ATM. 2. Call your attendant.
97221D7	Invalid Media (Size of Media Name is exceeded to 2048 bytes totally)	1. Reboot ATM. 2. Call your attendant.
97221E1	Field is not Found	1. Reboot ATM. 2. Call your attendant.
97221E2	Field Error (This Field must have initial value)	1. Reboot ATM. 2. Call your attendant.
97221E3	Non-Indexed value for Indexed Field	1. Reboot ATM. 2. Call your attendant.
97221E4	Invalid Field	1. Reboot ATM. 2. Call your attendant.
97221E5	Invalid Field (This Field’s width is 0)	1. Reboot ATM. 2. Call your attendant.
9740020	Failed to create file	1. Reboot ATM. 2. Call your attendant.
9740025	Failed to copy file	1. Reboot ATM. 2. Call your attendant.
9745500	System power off while dispensing
97915XX	DEV_BRM Timeover Error Code	1. Reboot ATM. 2. Call your attendant.
97916XX	DEV_PBM Timeover Error Code	1. Reboot ATM. 2. Call your attendant.
97918XX	DEV_PIN Timeover Error Code	1. Reboot ATM. 2. Call your attendant.
9791AXX	DEV_FNG Timeover Error Code	1. Reboot ATM. 2. Call your attendant.
9791BXX	DEV_VFD Timeover Error Code	1. Reboot ATM. 2. Call your attendant.
97925XX	DEV_BRM FATALERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
97926XX	DEV_PBM FATALERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
97928XX	DEV_PIN FATALERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
9792AXX	DEV_FNG FATALERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
9792BXX	DEV_VFD FATALERROR (WARNING)	1. Reboot ATM. 2. Call your attendant.
9799901	DOOR CHECK	1. Reboot ATM. 2. Call your attendant.
9799902	LIGHT ERROR	1. Reboot ATM. 2. Call your attendant.
9799903	SPL ERROR	1. Reboot ATM. 2. Call your attendant.
9799904	PIN ERROR	1. Reboot ATM. 2. Call your attendant.
9799905	SENSOR CHECK	1. Reboot ATM. 2. Call your attendant.
9799907	UPS ERROR	1. Reboot ATM. 2. Call your attendant.
9799908	SCREEN ERROR	1. Reboot ATM. 2. Call your attendant.
991@@91	ON TRANSACTION POWER OFF	1. 1. Check power supply. 2. Check backup battery.
D000100	Error while modem initializing	Check the modem connection and the modem test.
D000200	Reversal transaction failure	Check for any CDU error codes and the number of notes dispensed to customer.
D000300	PIN ERROR	Transaction was denied by host.
D000400	INVALID PIN	Reboot ATM.
D000500	BANK UNAVAILABLE	Transaction was denied by host.
D000600	CARD NOT SUPPORTED	Transaction was denied by host.
D000700	INSUFFICIENT FUNDS	Transaction was denied by host.
D000800	INELIGIBLE TRANSACTION	Transaction was denied by host.
D000900	INELIGIBLE ACCOUNT	Transaction was denied by host.
D001000	DAILY LIMIT EXCEEDED	Transaction was denied by host.
D001100	UNABLE TO PROCESS	Transaction was denied by host.
D001200	Invalid transaction	Check the transaction from the host and try again.
D001300	Invalid amount	Check the transaction from the host and try again.
D001400	Invalid card number	Check the transaction from the host and try again.
D001400	Invalid card number	Check the transaction from the host and try again.
D001500	UNABLE TO PROCESS	Transaction was denied by host.
D001600	WITHDRAWAL LIMIT ALREADY REACHED	Transaction was denied by host.
D001700	INVALID AMOUNT	Transaction was denied by host.
D001800	EXTERNAL DECLINE	Transaction was denied by host.
D001900	SYSTEM ERROR	Transaction was denied by host
D002000	Surcharge screen should have been displayed	Check the transaction from the host and try again. Check BIN List.
D002100	ROUTING LOOKUP PROBLEM	Transaction was denied by host.
D002200	UNABLE TO PROCESS	Transaction was denied by host.
D002300	TRANSACTION NOT SUPPORTED	Transaction was denied by host.
D002400	Exceeds Issuer Withdrawal Limit	Check the transaction from the host and try again.
D003900	No Credit Account	Check the transaction from the host and try again.
D005100	Insufficient Funds	Check the transaction from the host and try again.
D005200	No Checking Account	Check the transaction from the host and try again.
D005300	No Savings Account	Check the transaction from the host and try again.
D005400	Expire Card	Check the transaction from the host and try again.
D005500	Incorrect Pin	Check the transaction from the host and try again.
D005700	Transaction not Permitted – Card	Check the transaction from the host and try again.
D005800	Transaction not Permitted – Terminal	Check the transaction from the host and try again.
D006100	Exceeds Withdrawal Limit	Check the transaction from the host and try again.
D007500	PIN Tries Exceeded	Check the transaction from the host and try again.
D007800	No Account	xxxxx
D008000	Invalid Date	xxxx
D008300	Can not Verify PIN	Check the transaction from the host and try again. Try different cards.
D008600	Can not Verify PIN	Check the transaction from the host and try again. Try different cards.
D009100	Bank Unavailable	Check the transaction from the host and try again.
D009200	System Unavailable	Check the transaction from the host and try again.
D009300	Transaction Serial Number mismatch	Check the transaction from the host.
D009400	Record format mismatch	Check the transaction from the host.
D009500	Routing ID mismatch	Check the transaction from the host.
D009600	Terminal ID mismatch	Check the transaction from the host.
D009700	Response Type mismatch (Reversal)	Check the transaction from the host.
D009800	Response Type mismatch (Day Close)	Check the transaction from the host.
D009900	Response Type mismatch (Config.)	Check the transaction from the host.
D009A00	Response Type mismatch (Withdrawal/Balance/Transfer)	Check the transaction from the host.
D009B00	STX error	Check the transaction from the host.
D009C00	ETX error	Check the transaction from the host.
D009D00	FS out (after response code)	Check the transaction from the host.
D009E00	FS out (after retrieval reference number)	Check the transaction from the host.
D009F00	FS out (after system trace audit number)	Check the transaction from the host.
D00A000	FS out (after account balance)	Check the transaction from the host.
D00A100	FS out (after available balance)	Check the transaction from the host.
D00A200	FS out (after surcharge amount)	Check the transaction from the host.
D00A300	FS out (after authorization response text)	Check the transaction from the host.
D00A400	ETX wrong position	Check the transaction from the host.
D00A500	FS out (after total cash dispense amount)	Check the transaction from the host.
D00A600	FS out (after total non-cash dispense amount)	Check the transaction from the host.
D00A700	FS out (after total surcharge amount)	Check the transaction from the host.
D00A800	FS out (after config surcharge amount)	Check the transaction from the host.
D00A900	ETX out (config)	Check the transaction from the host.
D00AC00	Invalid data received from the host (MAC data mismatch)	Check the transaction from the host.
D00B000	TERMINAL ID MISMATCHED
D00B100	TRANSACTION CODE MISMATCHED	.
D00B200	SECOND FIELD ID CODE MISMATCHED
D00B300	FIRST DES KEY WRONG SIZE
D00B400	SURCHARGE AMOUNT WRONG SIZE
D00B500	Sequence Number MISMATCHED
D00B600	INVALID RESPONSE CODE ERROR
D00B700	Authorization Number Error
D00B800	BUSINESS DATE Error
D00B900	Transaction time Number Error
D00BA00	BUSINESS DATE Error
D00BB00	Balance amount Error
D00BC00	Actual Surcharge Error
D00BD00	Sequence Number MISMATCHED
D00BF00	BUSINESS DATE Error
D00C000	Settlement Error
D00C100	Host Mac result error	Check the key mode and MAC value.
D00C200	ATM Mac result error	Check the key mode and MAC value.
D011100	REVERSAL DECLINED
D022200	PIN CHANGE DECLINED
D100000	No connection	1. Check phone number. 2. Check modem cable. 3. Contact phone company.
D110000	Cannot receive ENQ from the host	1. Check phone number. 2. Check modem cable. 3. Contact telephone company.
D120000	Transmission error : Failed to receive requesting the modem to send the data.	1. Check modem and modem cable connection. 2. Contact telephone company.
D130000	Receiving NAK more than 3 times	1. Check modem and modem cable connection. 2. Contact telephone company.
D140100	Disconnected by Unknown Reason	1. Check modem and modem cable connection. 2. Contact telephone company.
D140200	Disconnected by rejected call from remote party	Try again later.
D140300	Disconnected because the local phone was picked up	Try again later.
D140400	Disconnected by Forwarded	1. Check modem and modem cable connection. 2. Contact telephone company.
D140500	Disconnected by Unreachable	1. Check modem and modem cable connection. 2. Contact telephone company.
D140600	Disconnected by Congestion	1. Check modem and modem cable connection. 2. Contact telephone company.
D140700	Disconnected by Incompatible	1. Check modem and modem cable connection. 2. Contact telephone company.
D140800	Disconnected by un-known reason	1. Check modem and modem cable connection. 2. Contact telephone company.
D140900	Disconnected by Bad Address	1. Check modem and modem cable connection. 2. Contact telephone company.
D141000	Disconnected by Unavailable	1. Check modem and modem cable connection. 2. Contact telephone company.
D150000	1. Modem dial connection time-out (while dialing the modem) 2. No response from host for 60 seconds	1. Check modem and modem cable connection. 2. Contact telephone company.
D160100	Disconnected by Bad Address	1. Check modem and modem cable connection. 2. Contact telephone company.
D160200	Disconnected by Unavailable	1. Check modem and modem cable connection. 2. Contact telephone company.
D160300	Disconnected by Out of Order	1. Check modem and modem cable connection. 2. Contact telephone company.
D170000	No carrier (while sending/receiving data after dial connection)	Check host.
D170100	No Carrier during ENQ data receive from host	Check host.
D170200	No Carrier before sending data send to host	Check host.
D170300	No Carrier during sending data send to host	Check host.
D170400	No Carrier during ACK/NAK data send to host	Check host.
D170500	No Carrier during ACK/NAK data receive from host	Check host.
D170600	No Carrier during receiving data	Check host.
D170700	NAK retry error.
D170800	Send retry error
D170900	Modem initialize fail
D171000	Modem Comport Failed
D180000	No Dial Tone(in Modem dial connection)
D190000	No Answer
D200000	Dial(Line) busy Try again later.
D210000	Time out(30sec.) for initializing modem before Modem Dial connecting	Check telephone line connection. Test Modem.
D220000	not receiving EOT from HOST
D230000	No response from Host – Dialing time out to Host	Check telephone line connection. Test Modem. Check phone number.
D250000	Cannot connect to the host	Check telephone line connection.
D251000	Timeout while Sending	Check telephone line connection.
D251100	Communication error while Sending	Check telephone line connection.
D251200	Socket error while Sending	Check telephone line connection.
D251300	Timeout while Receiving	Check telephone line connection.
D251400	Communication error while Receiving	Check telephone line connection.
D251500	Socket Error while Receiving	Check telephone line connection.
D320000	No response from Host/Dialing time out to Host	Check telephone line connection.
D320100	Outbound call is aborted	Check telephone line connection.
D320200	Fail to dial out	Check telephone line connection. Test Modem.
D320300	No Line Reply
D320400	Get Line ID Failed
D320500	Modem Comport Failed
D320600	Call Failed
D320700	No Answer
D320800	Modem Call Other Error
D410000	CRC Mismatch	Check telephone line connection.
D410100	No CRC Received	Make sure that the host is using CRC.
DA0xxx0	Host Denial Error Refer to E7.	Description for error code organization.
F000100	Number of Bill is not inputted	Enter number of bill. (required)
F000200	Parameter is not properly set (Surcharge Owner)	Enter surcharge owner. (required)
F000300	Parameter is not properly set (Surcharge Amount)	Enter surcharge owner. (required)
F000400	Parameter is not properly set (Adver. Text refreshing timer)	Enter Ad text refresh timer.
F000500	Parameter is not properly set (Advertisement text)	Enter Ad text.
F000600	Parameter is not properly set (Dispense limit)	Enter Dispense limit.
F000700	Parameter is not properly set (Denomination)	Enter Denomination. (required)
F000800	Parameter is not properly set (Fast Cash)	Enter Fast Cash amount.
F000900	Master Key Index invalid	Check Master key index.
F000A00	Master Key empty	Enter Master key. (required)
F000B00	Host Phone Number is not inputted	Enter Host phone number. (required)
F000C00	Error Retry Timer is not inputted	Enter Retry timer.
F000D00	RMS Password is not inputted in RMS Enable	Enter RMS password.
F000E00	RMS Phone Number is not inputted in RMS Enable	Enter RMS phone number.
F000F00	Terminal Number is not inputted	Enter Terminal number. (required)
F001000	Routing ID is not inputted	Enter Routing ID. (required)
F001000	Master Key Serial Number is not inputted	Enter Master key serial number.
F001100	Master Key Serial Number is not inputted	Enter Master key serial number.
F001200	Non-Cash Type text is not inputted	Enter Non-cash type text.
F001300	Parameter is not properly set	Check proper parameters in setting.
F001400	NVRAM Failure	Try to clear NVRAM.
F001500	ATM Serial No. Empty	Enter ATM serial number. (required)
F001600	Default master password was not changed
F001F00	Machine serial number is not set	1. Check serial number. 2. Set serial number.
F002F00	Host type is not set	1. Check host type. 2. Set host type.
F003F00	Communication ID invalid (only triton)	Contact to technician support team.
F004F00	EPP(Pinpad) key mode is invalid	1. Check modem cable 2. Contact to technician support team
F005F00	Denomination is invalid	1. Check modem cable 2. Contact to technician support team
F006F00	Failed Host Connection!	1. Check Host Connection. 2. Contact to technician support team.
FFFFFFF	NVRAM is broken 2. Clear NVRAM	1. Reset Master Password
POWERAB	UPS ABNORMAL	Check UPS
POWERAC	POWER OUT OR AC OFF	1. Check AC power status and environment. 2. Check AC power status and environment.
POWERBA	BATTERY LOW	1. Check AC power status and environment. 2. Check UPS.
SDN0100	Service Panel (SPL) communication error	Check the cables and connections.

Hantle

Error Code	Description	Resolution
00000	Normal Status	Normal Status
20001	Unable to detect a cassette	Remove and replace cassette – Check the micro- switch located on the inside left wall of the dispense r Adjust . the micro- switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispe nser.
20002	Low Cash	Low cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.
20003	Reject Bin is Full	Empty reject bin – if bin is empt y ,do a Cassette Total (from the settlement menu) – If th at doesn’t help then check th at AP, BIOS and CDU ROM versions are comp atible.
20004	Vault Door is Open	This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is loc ated in the upper left corner of the vault, or on along the front edge of the cash dispenser tra y. Also check th at black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.
20005	CDU Type Mismatch	CDU ROM does not match AP software. The dispenser and mainboard are programmed with a count ry code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.
20010	Receipt Paper Jam	Remove jammed paper – Release receipt paper dr awer by pressing the tab with the green sticker loc ated at the front of the printe r .In most cases you may have to remove the printer to loc ate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper .Make sure you only are using 21# pape r .Paper of a lesser thickness is more prone to jamming.
20012	Receipt printer feed lever open	Close the feed tray on the printer .If the paper tray is alrea dy closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.
20013	Receipt paper is empty	Replenish the paper roll, if there is alrea dy paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.
20014	Thermal printer is overheated	If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this erro r. If this error persists, the printer will require service.
20215	CDU detects bills prior to dispensing	This means th at while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispense r i,f no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and rese at all belts. Loose belts can slip off rollers and block sensors.
21315	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21A15	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21B15	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24A15	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24B15	CDU detects bills prior to dispensing	This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
90001	Error during card swipe	This error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.
A0008	Receipt paper cutter error	Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
A0803	Receipt Paper Jam	Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do not use metal objects to clear jams, use a business card or stiff paper to poke around.
A0808	Receipt paper cutter error	Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
ADN04	Printer connection error	Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADN0F	Printer connection error	Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADNxx	Printer connection error	Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
Axxx2	Thermal printer is overheated – during operation	If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
Axxx3	Receipt Paper Jam	Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.
Axxx4	Receipt paper is empty	Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.
Axxx5	Receipt paper is jamming during loading	Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
C0011	CDU sensor is tripped	This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.
C0014	CDU sensor is tripped	Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.
C001x	CDU sensor is tripped	Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C0028	CDU sensor is tripped	Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C002x	CDU sensor is tripped	Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0030	CDU motor failure	Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.
C0031	CDU Gate solenoid error	The CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.
C0032	Outlet solenoid error	Check and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).
C0033	CDU Encoder error	Usually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and can not be done over the phone line.
C0034	Double Note detect module failure	Double detect module reporting error, check wiring to the module.
C0035	Double Note detect module failure (2)	Double detect module reporting error, check wiring to the module.
C0036	Detected notes in path before initializing	One or more sensors in the dispenser detected a blockage prior to initializing. Check for before initializing notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0037	Sensor(NS7) for detecting Double is covered during dispensing note
C0039	Gate sensor open during initializing	Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.
C003B	Notes detected during installation	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0040	Cassette removed during dispense	Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041	Tried to dispense notes more than 5 times	Check the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.
C0042	Note jam	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0043	More than 10 notes rejected during one transaction	Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0044	More than 5 notes rejected consecutively	Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0046CDU	Hardware Failure	Error reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.
C0047	Feed error	This error occurs when the dispenser attempts to pull a bill from the cassette and is unsuccessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.
C0048	Incorrect bill count	Verify cash count in the Settlement menu.
C004A	Jammed notes	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C004B	Long note detected 3 times consecutively	Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.
C004C	Miscount of notes between sensors	Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.
C004D	Cash cassette not properly set	Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.
C004E	Miscount of notes between sensors	Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C004F	Miscount of notes between sensors	Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C0050	Power failure during dispense	Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.
C0051	Over 150 notes requested	Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.
C0052	Detected notes in path after dispense	Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.
C0053	CDU double detect module failure	Double detect module may require adjustment. Check wiring and CDU mainboard connections.
C0055	Detected long notes at outlet sensor	(See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.
C0056	Exit gate sensor failure	Check condition of exit gate, and the exit gate sensor.
C0057	Cassette information is not properly set	CDU programming is not accurate or complete.
C0059	Cash cassette 2 removed prior to dispense	Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005A	Cash cassette 1 removed prior to dispense	Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005B	Cash cassette 2 misfeed	Check cassette for jams, check condition of bills in cassette.
C005D	Double detect constantly	Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.
C005E	Dispense command size check error	Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.
C005F	Dispense command error	Re-initialize machine, verify connections, check for unplugged sensors.
C006x	Sensor failure	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C007x	Sensor failure	Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0082	Shutter failure	Check all wiring connections to CDU mainboard. Reinitialize CDU.
C0083	Stacker sensor failure	Check all wiring connections to CDU mainboard. Reinitialize CDU.
C0084	Shutter close error	Check all wiring connections to CDU mainboard. Reinitialize CDU.
C009F	Cassette 3 misfeed error	Check if notes available in cassette
C00AB	Notes detected before initalizing	Clear notes from dispenser. Possibly dust or foreign object blocking sensor.
C00C7	CS12 Sensor blocked	MB2100T – The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C8	CS14 Sensor blocked	MB2100T – The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00C9	CS12 & CS14 Sensors blocked	MB2100T – Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. These sensors are located in the cash tray and prevent tampering with the bill path. Clear the cash tray of any bills or foreign objects. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors.
C00D0	Sensor block while dispensing	MB2100T – A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. There may be a note stuck in the upper part of the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00D1	Sensor blocked while dispensing	MB2100T – A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). There may be a note stuck in the cash tray ramp. Try clearing the cash tray of notes or foreign objects. Open the vault and slide the dispenser back to access the exit gate area. Both sensors must be blocked for this error to occur.
C00E0	NS2A, NS2B dark	Nanocash only – verify connections to sensors. Check wiring to mainboard.
C00E1	NS4 dark	Verify connections to NS4 sensor. Check all wiring to mainboard.
C00FF	Sensor blocked	N/A
CANCE	User canceled transaction at surcharge	This is not an error, but rather a statistic to notify how many users respond “no” to the surcharge notification.
CDN01	No Response after send command	xxxxxx
CDN05	CDU connection failure	Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN0F	CDU connection failure	Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN11	No Response after 3 retry of command
CDN12	No Response between ENQ-ACK after 5 retry of ENQ
CDN13	No Response after 5 retry because of timeout between STX-BCC interval
CDNxx	CDU connection failure	Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
D0001	Modem initialization error	Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D0002	Reversal transaction failed	The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.
D0005	Undefined network processing error	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0011	Format error in the message	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0012	Invalid Transaction	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0013	Invalid Amount	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0014	Invalid Card Number	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0019	Reenter the entire transaction	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0020	Surcharge screen should have been displayed	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0024	Exceeds issuer withdrawal limit	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0031	Issuer financial institution is not supported by a processor	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0039	No credit account	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0041	No credit account found for the CCN	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0043	Stolen Card	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0050	Transaction is not approved	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0051	Insufficient funds	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0052	No checking account	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0053	No savings account	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0054	Expired Card	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0055	Invalid PIN	Code reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.
D0056	No card record found	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0057	Transaction not permitted – card	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0058	Transaction not permitted – Terminal	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0059	Customer should contact his or her financial institution	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0060	Allowable withdrawal limit is exceeded	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0061	Exceeded withdrawal limit	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0065	Exceeds withdrawal frequency limit	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0067	Capture card at the terminal(requires card be picked up ATM only)	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0075	Number of PIN tries exceeded	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0078	No Account	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0080	Invalid Date	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0081	Time out: response not received in time allowed (SHAZAM) switch-in-front (SIF) terminals)	Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0082	Cashback limit exceeded	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0083	Cannot verify PIN	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0084	Processor not available; acquirer processor unable to send message	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0086	Cannot verify PIN	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0090	Cutoff complete for terminal; cannot process prior days	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0091	Bank unavailable	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0092	System unavailable	Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0093	Transaction serial number mismatch	Verify all programming, contact host processor
D0094	Record format mismatch	Verify all programming, contact host processor.
D0095	Routing ID mismatch	Verify Routing ID number – contact host processor.
D0096	Terminal ID mismatch	Verify Terminal ID number – contact host processor.
D0097	Response type mismatch (reversal)	Verify all programming, contact host processor.
D0098	Response type mismatch (day-close)	Verify all programming, contact host processor.
D0099	Response type mismatch (Configuration)	Verify all programming, contact host processor.
D009A	Response type mismatch (Withdrawal, Balance, Transfer)	Verify all programming, contact host processor.
D009B	STX omitted	Verify all programming, contact host processor.
D009C	ETX omitted	Verify all programming, contact host processor.
D009D	FS omitted (after response code)	Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D009E	FS omitted (after retrieval reference number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D009F	FS omitted (after system trace audit number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A0	FS omitted (after system trace audit number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A1	FS omitted (after system trace audit number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A2	FS omitted (after system trace audit number)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A3	FS omitted (after authorization response text)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A4	ETX is in wrong place	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A5	FS omitted (after total cash dispense amount in day close)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A6	FS omitted (after total non cash dispense amount in day close)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A7	FS omitted (after surcharge amount in day close message)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D00A8	FS omitted (after surcharge amount in configuration message)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor.
D00A9	ETX omitted (from configuration message)	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D0100	Transaction approved
D0101	Expired card
D0102	Unauthorized usage
D0103	PIN error
D0104	Invalid PIN
D0105	Bank unavailable
D0106	Card not supported
D0107	Insufficient funds
D0108	Ineligible transaction
D0109	Ineligible account
D0110	Number of daily withdrawals exceeded
D0111	Cannot process transaction
D0112	Amount too large
D0113	Account closed
D0114	PIN tries exceeded
D0115	Database problem
D0116	Withdrawal limit already reached
D0117	Invalid amount
D0118	External decline
D0119	System error
D0120	Contact card issuer
D0121	Routing lookup problem
D0122	Message edit error
D0123	Transaction not supported
D0124	Insufficient funds
D0125	Western Union sender data error
D0126	Western Union receiver data error
D0127	CRC error
D0128	Pre-pay transaction failed
D0129	Pre-pay transaction rejected
D0130	Invalid mobile phone number
D0131	Pre-pay account limit reached
D0132	Pre-pay system unavailable
D0133	Response would exceed message size limit
D0134	Necessary information missing to precess transaction
D0135	Second Invalid PIN (second “Invalid PIN” try in a row and one try is left before deactivation)
D0300	Modem is not responding	Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1000	No Connection	Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1100	ENQ not received from host	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D1200	Transmission error	Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1300	NAK sent 3 times to host	Verify host phone number – See D170x. If persistent, it could be a defective modem.
D1500	Modem connection time out – host not responding	Verify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem.
D1702	Modem connection error	Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1704	Modem connection error	Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1706	Modem connection error	Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170x	Modem cannot support connection – excessive line noise (usually D1704/06)	Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1800	No dial tone	Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.
D1900	No answer	Verify host phone number – See D170x, there is no answer from the host modem.
D2000	Phone line Busy	Verify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.
D2100	Modem initialization error	Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D2200	EOT not received from host	Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor.
D2500	Cannot connect to the host	Check the connection.
D2510	Timeout while Sending
D2511	Communication error while Sending
D2513	Timeout while Receiving
D2514	Communication error while Receiving
D2515	Socket Error while Receiving
D3204	Invalid Host phone number	Verify the Host phone number is programmed correctly. Do not use spaces or dashes in the phone number string.
E000x	RMS port failure, response time out, modem failure, no dial tone	Verify RMS settings (Host Setup) – See D170x.
F0001	Current Number of Bills is 0	Load notes into the cash cassette – use Add Cassette function in Settlement.
F0002	No Surcharge Owner set	Set Surcharge owner – (Customer Setup).
F0003	No Surcharge Amount	Set Surcharge amount – (Customer Setup).
F0004	No refresh timer set when advertisement is enabled	Set refresh timer – (Customer Setup).
F0005	No Advertisement text when advertisement is enabled	Set Advertisement text – (Customer Setup).
F0006	Dispense limit set error (must be less than 25 notes)	Set Dispense limit – (Transaction Setup).
F0007	Denomination Set error	Valid Denominations are $10, $20, $50, $100 – (Transaction Setup).
F0008	Fast Cash Set error (cannot exceed dispense limit)	Check fast cash settings (Transaction Setup).
F0009	Master Key index is invalid	Check Master Key index – verify checksum (Host Setup).
F000A	Master Key is empty	Check Master Key checksum – reinject key (Host Setup).
F000B	Host Telephone Number is not set	Set Host Telephone Number – (Host Setup).
F000C	Error Retry timer is not set	Set Error retry timer (Host Setup).
F000D	RMS Password is not set when RMS is enabled	Set RMS Password – (Host Setup).
F000E	RMS phone number is not set when RMS send is enabled	Set RMS Phone number – (Host Setup).
F000F	Terminal ID is not set	Set Terminal ID number – (Host Setup).
F0010	Routing ID is not set	Set Routing ID number – (Host Setup).
F0011	Master Key Serial number is not set	Set Master Key serial number – (Host Setup).
F0013	NVRAM Failure Fatal error	Fatal error, defective memory chip. Replace Mainboard.
F0014	NVRAM Failure Fatal error	Fatal error, defective memory chip. Replace Mainboard.
F0015	ATM Serial No. Empty
F0016	Default Master Password is not changed
F0020	Host IP Address is not inputted
F0021	RMS IP or Port is not inputted in RMS Enable
P0001	Deposit Error	Deposit Error.
P0002	Deposit Timeout	Deposit Timeout.
P0003	Invalid Deposit	Invalid Deposit.
P0004	Deposit Cancelled	Deposit Cancelled.
PDN01	EPP Communication Error
W0001	WebRMS failed to dial into the ATM	This does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.
W0002	WebRMS low cash warning	This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.
W0003	WebRMS could not retrieve local ATM time	WebRMS could not retrieve local ATM time (This is equivalent to the “-1/-1/-001” error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.
W0004	The ATM time, as set in the Operator Function Menu, is incorrect	WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.
W0005	WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into	This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.
W0006	WebRMS has failed to dial into the ATM consecutively for more than 3 days	Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.

Triton

Error Code	Model Series	Description	Resolution
0	8100, 9100, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD),RL5000 (TDM), RT2000, 9800, MAKO, SuperScrip	No errors
1	9615	Unsolicited note
2	9615	Unsolicited note channel 4
3	9615	Unsolicited note channel 3
4	9615	Unsolicited note channel 4
9	9615	Stream feed channel 1
10	9615	Stream feed channel 2
11	9615	Stream feed channel 3
12	9615	Stream feed channel 4
17	9615	Feed failure channel 1
18	9615	Feed failure channel 2
19	9615	Feed failure channel 3
20	9615	Feed failure channel 4
25	9615	Note jam before DDD channel 1
26	9615	Note jam before DDD channel 2
27	9615	Note jam before DDD channel 3
28	9615	Note jam before DDD channel 41
32	8100, 9100, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO, SuperScrip	Good operation	No action required. The dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 32 indicating the successful completion of a transaction.
33	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO, SuperScrip	Feed Failure	This error is usually associated with an empty note cassette or currency that is in “unfit” condition. 1. Refill the cassette as needed. 2. Inspect the cassette and feed path for currency that is stuck together or jammed. 3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. a. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation. b. If the test dispenser fails again, try testing while pushing in on the cassette. If it works then, the cassettes may not staying locked in the cassettes. Determine what is causing the cassette to not stay locked in place. 4. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser.
33	9615	Note jammed between DDM and Exit sensor
34	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Mis-tracked note at feed	This is a double detect fault. 1. Inspect the feed path for jammed currency. Remove jammed currency. 2. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.
35	9615	Note Jammed between DDM and Reject Sensor
35	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), 9800, MAKO	Mis tracked note at double detect	This status occurs when a note arrives at the double detect without at double detect being seen by the feed sensor. 1. Inspected both the feed sensor and the double detect sensor to ensure they are not blocked and operating correctly. Clean the sensors a needed. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and perform several test dispenses. If the test dispenses are normal and the status clears, place the cash dispenser in service. If the error persists, replace the dispenser.
36	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Mistracked note at exit	This status occurs when a note is detected by the exit sensor when it should not have been. It can occur if there are notes already in the transport before the start of a transaction or if the exit sensor is blocked. 1. Verify that the diverter moves freely and is not binding. If the diverter has excessive binding or appears damaged, replace the dispenser. 2. Inspect the exit area to ensure nothing is blocking the exit sensor. Clean and verify the operation of the exit sensor. Replace the exit sensor if defective. Otherwise, replace the dispenser. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.
36	9615	Too long at exit.	This status is reported if the exit sensor is covered for a longer that allowed time for the current notes. 1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents. 2. Make sure that the exit sensor is clean and operation correctly. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser. Note, if this occurs on a Mini Mech, only during a multi note dispense, the exit sensors may have become weak. Consider sending the dispenser to repair to have new sensors installed.

37	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Too long at exit.	This status is reported if the exit sensor is covered for a longer that allowed time for the current notes. 1. Inspect the note transport and delivery throat make sure all belts are on track and there are no documents jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents. 2. Make sure that the exit sensor is clean and operation correctly. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser. Note, if this occurs on a Mini Mech, only during a multi note dispense, the exit sensors may have become weak. Consider sending the dispenser to repair to have new sensors installed.
37	9615	Diverter 1 did not go to reject position.
38	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Blocked exit	This status appears if the exit sensor is covered or defective when the dispenser starts. 1. Inspect the note transport make sure all belts are on track and there is no currency jammed in the transport or exit areas. Place all belts on their respective rollers and gears. Clear the jammed documents. 2. Make sure that the exit sensor is clean and operation correctly. 3. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser with a live transaction. It the status clears, place the cash dispenser in service. Otherwise, replace the dispenser.
38	9615	Diverter 2 did not go to reject position
39	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Too many notes	Clean the all sensors. Verify that all sensors are operation correctly. If all sensors are operation correctly, and the error persists, replace the replace the dispenser.
42	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Transport error	This is a timing wheel or timing wheel sensor error. 1. Inspect the dispenser to make sure all belts are on track and in good physical condition. Place all belts on their rollers and gears. If a belt displays excessive wear or damage you may be able to replace it. Otherwise, replace the dispenser. 2. Verify that the DC voltages to the dispenser are correct. Replace the power supply or dispenser DC power if either is defective. 3. Examine the timing wheel for physical defect. Make sure the electrical connections to the timing wheel sensor are secure and the time wheel sensor is clean. Replace the timing wheel or the timing wheel sensors if they are defective. Otherwise, it may be necessary to replace the dispenser. 4. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
42	9615	Miscount Channel 2
43	9615	Miscount Channel 3
44	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Bad Roller Profile	This status is generated if the double detect is unable to calibrate. Probable cause for this error is a faulty or uncalibrated double detect module, or a jammed currency in the double detect. 1. Clear any jammed currency. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
44	9615	Miscount Channel 4
45	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Diverter error	This error occurs when the diverter is in the wrong position during a dispense. 1. Inspect the feed path for any jammed notes. Remove any jammed notes. 2. Turn the AC power OFF for a few seconds and then back on to power cycle and reset the cash dispenser. Clear the error. Purge the dispenser with the purge command. Complete several live dispenses to ensure the dispenser is working correctly. If the error persists, replace the dispenser.
46	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Exit quantified	This status appears when the count at the exit is greater than the number of documents requested. 1. A mechanical error has occurred. It may be necessary to replace the dispenser.
47	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Note missing at double detect	This status is generated if the double detect fails to detect a document already seen by the feed sensor. 1. Inspect the transport before the double detect for jammed currency. Clear the jammed currency. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
48	8100, 9100, 9110, 9600, 9610, 9705, 9750, RL5000 (TDM), RL5000 (NMD), 9800, MAKO	Reject rate exceeded	This status is generated when there are 8 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared. 1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette. 2. Inspect feed path for jammed currency. Remove jammed currency. 3. Clear all error and purge the dispenser using the purge command. 4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism.
49	9100, 9110, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Note missing at double detect	This status is generated if the double detect fails to detect a document already seen by the feed sensor. 1. Inspect the transport before the double detect for jammed currency. Clear the jammed currency. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. Clear all errors and test the dispenser by completing several TEST DISPENSES. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
49	9615	Too few notes dispensed Channel 1
50	9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Interference recovery
50	9615	Too few notes dispensed Channel 2	Possible damage due to static discharge. 1. Check the incoming power and dispenser mechanism for proper grounding. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. 3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
51	8100, 9100, 9110, 9600, 9610, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RT2000, 9800, MAKO	Accountancy error	A mechanical failure has occurred. Replace the dispensing mechanism.
51	9615	Too few notes dispensed Channel 3
52	9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	RAM error	A mechanical failure has occurred. Replace the dispensing mechanism.
52	9615	Too few notes dispensed Channel 4
53	9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	EPROM error	A mechanical failure has occurred. Replace the dispensing mechanism.
54	9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Operation time-out	1. Check the incoming power and dispenser mechanism for proper grounding. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. 3. Clear all errors and test the dispenser by completing several test dispenses. If the status clears and the return code are normal place the cash dispenser in service. If these actions have no effect, replace the dispenser.
55	9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	RAM corruption	A mechanical failure has occurred. Replace the dispensing mechanism.
56	9100, 9600, 9610, 9700, 9710, RL5000 (SDD), 9800, MAKO	Link error	1. Configuration jumpers may have been changed. Inspect jumper block LK5 on the dispenser main board. There should be no jumpers installed. 2. Turn the AC power OFF for a few seconds and then back ON to power cycle and reset the cash dispenser. 3. If the problem persists, replace the dispensing mechanism.
57	9615, 9800, 9840, 9850	Invalid data command	Reset the ATM. If error occurs again it may be necessary to replace the dispensing mechanism or main board assembly.
58	9615, 9800, 9840, 9850	Too many notes dispensed
59	9615, 9800	Timing wheel error
60	9615, 9800, 9840, 9850	Counting sensor blocked	Verify the correct operation of each sensor in the transport path.
61	9615, 9800, 9840, 9850	Loss of power during payment or purge	Reset the ATM. Perform required audit of the cash. Place the machine into service.
62	9615, 9800, 9840, 9850	Loss of power during payment	Reset the ATM. Perform required audit of the cash. Place the machine into service.
63	9615, 9800, 9840, 9850	RAM error	Reset the ATM. Perform several test dispenses. If they are normal, place the ATM into service. If the error occurs again, it may be necessary to replace the dispenser main board assembly
64	9615, 9800, 9840, 9850	Damaged USART	The dispenser main board assembly will need to be replaced.
65	9615, 9840, 9850	Cassettes Shuffled
66	9615, 9800, 9840, 9850	Ram Access Error
67	9615, 9800, 9840, 9850	Diverter 1 not energized at start
68	9615, 9800, 9840, 9850	Diverter 1 in wrong position at start
69	9615, 9800, 9840, 9850	Diverter 2 did not go to reject position
70	9615, 9800, 9840, 9850	Diverter 2 did not go to payment position
71	9615, 9800, 9840, 9850	Diverter 2 did not energize
72	9615, 9800, 9840, 9850	Diverter 2 in wrong position at start
75	9600, 9610, 9615, 9640, 9650, 9800, 9840, 9850, MAKO, SuperScrip	Aborting download of journal entries
78	9615, 9800, 9840, 9850	Reject Box filled
79	9615, 9800, 9840, 9850	Reject Box Absent
80	9615, 9800, 9840, 9850	No Cassette in feed channel (test dispense)
81	9615, 9800, 9840, 9850	Dispenser Time out (approx. 2 min.)
82	9615, 9800, 9840, 9850	Purge did not occur before first dispense
83	9615, 9800, 9840, 9850	LVDT double detect out of tolerance
84	9615, 9800, 9840, 9850	Purge error following dispense error

90	9615, 9840, 9850	Reject Box Absent	Check for presence of Reject Box. Inspect and verify the operation of the Reject Box present sensor. Reject Box or reject Box present sensor may be damaged. Possible wiring, connection or main board problem.
91	9615, 9800, 9840, 9850	Dispense sensor failure
92	9615, 9800, 9840, 9850	Error in last dispense
94	9615, 9800, 9840, 9850	Dispenser purge failed on power up
95	9615, 9640, 9650, 9750, RL5000 (NMD), FT5000, 9800, 9840	Multiple cassettes of the same type installed	This is a multi-cassette dispenser error. 1. Verify that there is only one of each type of cassette installed installed in the dispensing mechanism. 2. If two or more of the same type cassette are installed, inject a new cassette ID into one of the cassettes that is different from the other cassette.
96	RT2000	Extension Cable Error	The Extension has four sensors that detect when the extension is not closed. One or more of the four are reporting it is opened. 1. Open the extension. Inspect the four clips. 2. Close the extension ensuring all four clips seat fully. 3. If you are still unable to clear the error, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
97	RT2000	Extension exit trailing edge timeout	The leading edge of the note made it to the extension exit sensor in the allotted time, but the trailing edge of the note did not clear the exit sensor in the allotted time. 1. Inspect for jams or blockage stopping the note from clearing the exit of the extension. 2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
98	RT2000	Extension exit timeout
99	RT2000	Extension Skew detected	The leading edge of the note made it to the extension exit sensor in the allotted time, but the trailing edge of the note did not clear the exit sensor in the allotted time. 1. Inspect for jams or blockage stopping the note from clearing the exit of the extension. 2. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
101	8100, 9100, 9705, RL5000 (TDM), RT2000	2-second timeout waiting for pick. (Feed failure)	This error is usually associated with “unfit” currency or an empty cassette. 1. Refill the cassette as needed. 2. Inspect the feed path for currency that is stuck together or jammed. If no jams are found, remove the note closest the pick rollers in the cassette. 3. Inspect the detent clips (the clips that hold the cassette in place). Cracked or broken clips should be replaced 4. Install the cassette. Purge the dispensing mechanism with the PURGE command from the DIAGNOSTICS function. Test the TDM-100 by completing several Test Dispenses. If the error clears, put the cash dispenser in service. 5. If the currency is in “”fit”” condition and the error condition persists, consider replacing the note cassette or the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
102	8100, 9100, 9705, RL5000 (TDM), RT2000	Timeout at Exit Sensor	1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses. 3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
103	8100, 9100, 9705, RL5000 (TDM), RT2000	Thickness sensor unstable	Enter the diagnostic function and complete the “learn note thickness” command. Clear the error. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again put the cash dispenser in service. If the error persists, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
104	8100, 9100, 9705, RL5000 (TDM), RT2000	Unable to clear width sensor	Remove the cassette and inspect for jammed currency in the width sensor and at the output of the cassette. The width sensor may be dirty. Clean the width sensor with compressed air. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error does not occur again, put the cash dispenser in service. If the error persists in may be necessary to replace either the cassette or dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
105	8100, 9100, 9705, RL5000 (TDM), RT2000	Insufficient notes to learn from	There may be an insufficient number of notes in the cassette to the requested “learn note thickness” command. Put more currency in the cassette and repeat the “learn note thickness” command. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
106	8100, 9100, 9705, RL5000 (TDM), RT2000	FIFO error	The dispensing mechanism may have corrupt software. Reset the cash dispenser. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several test dispenses. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
107	8100, 9100, 9705, RL5000 (TDM), RT2000	Time out waiting for FIFO	The dispenser is reporting the leading note has not cleared the reject or exit sensor. The dispenser will shut down, possibly resulting in trailing notes stopping in the path. 1. Proceed by following procedures for error code 109 or 112.
108	8100, 9100, 9705, RL5000 (TDM), RT2000	Unexpected note at double detect	A note has been detected in the double detect sensor without being detected at the width sensor first. 1. Inspect the dispensing mechanism for of damaged components or broken wires. 2. Remove the cassette and visually inspect for loose or disconnected connectors on both the upper and lower width sensor printed circuit boards. 3. Ensure the ATM is mounted on a hard steady surface. Vibrations can cause this error. 4. If there is no visible damage and the connectors are attached to the sensor boards the best course of action is to replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
109	8100, 9100, 9705, RL5000 (TDM), RT2000	Time-out at Exit sensor	1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses. 3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support
110	8100, 9100, 9705, RL5000 (TDM), RT2000	Trailing edge time-out at exit	1. Inspect for jammed Currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. 3. Test the dispensing mechanism by completing several test dispenses. 4. If the error clears put the cash dispenser into service. If the error persists, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
111	8100, 9100, 9705, RL5000 (TDM), RT2000	Diverter timeout	1. Inspect for jammed currency at the diverter. Remove jammed currency. 2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 3. If the error clears, put the cash dispenser in service. 4. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
112	8100, 9100, 9705, RL5000 (TDM), RT2000	Timeout waiting for leading edge at reject	A note that was expected to be seen at reject sensor was not detected at the reject sensor. 1. Inspect for jammed currency in the transport path between the width sensors and the reject sensor. Remove jammed currency. 2. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 3. Verify clearance at the diverter. If the test dispenses pass, but the error returns upon live dispenses, do dispenses with the vault door open. If it works with the door open, remove obstruction causing the diverter to contact the vault door. 4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
113	8100, 9100, 9705, RL5000 (TDM), RT2000	Timeout waiting for trailing edge at reject	1. Inspect for a jammed currency in the reject sensor. 2. Verify that all access panels are closed and secured. Ensure the reject bin is empty, or that there is enough room for the rejects and test notes to fall into the reject bin. Reset the cash dispenser. Clear the error. Test the dispenser by completing several test dispenses. 3. If the error clears, put the cash dispenser in service. 4. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
114	8100, 9100, 9705, RL5000 (TDM), RT2000	Exit blocked during purge	1. Inspect the dispensing mechanism for jammed currency at the exit sensor. Clear any jammed currency. 2. Clean the exit sensor using a soft brush and a vacuum cleaner. Reset the cash dispenser. Clear the error. 3. Test the dispenser by completing several test dispenses. 4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
115	8100, 9100, 9705, RL5000 (TDM), RT2000	Diverter timeout on purge	1. Inspect the dispensing mechanism for jammed currency at the diverter. Clear any jammed currency. 2. Make sure the shelf that the dispenser is mounted on is level and seated at all four corners. 3. Make sure the diverter moves freely. 4. Reset the cash dispenser. Clear the error. 5. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. 6. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
116	8100, 9100, 9705, RL5000 (TDM), RT2000	Motor Fault	1. Inspect for jammed currency in the feed path and at the Exit sensor. Remove any jammed currency. 2. Purge the dispenser using the purge command. Test the dispensing mechanism by completing several Test Dispenses. 3. If the error clears put the Cash Dispenser into service. Otherwise, replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
117	8100, 9100, 9705, RL5000 (TDM), RT2000	Timeout waiting for note to divert
118	8100, 9100, 9705, RL5000 (TDM), RT2000	Exit sensor blocked on start of dispense or learn	1. Inspect for jammed currency at the Exit. Remove jammed currency. 2. Verify that all access panels are closed and secured. 3. Use a soft brush and vacuum cleaner to clean the exit sensor. 4. Clear the error. Test the dispenser by completing several test dispenses. 5. If the error clears, put the cash dispenser in service. 6. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
119	8100, 9100, 9705, RL5000 (TDM), RT2000	Diverter in dispense position on start of dispense or learn	1. Inspect for jammed currency at the Diverter. dispense position Remove jammed currency. 2. Check the operation of the diverter solenoid. 3. Verify that all access panels are closed and secured. Clear the error. Test the dispenser by completing several test dispenses. 4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
122	8100, 9100, 9705, RL5000 (TDM), RT2000	Unexpected note at exit	1. Purge the dispenser using the purge command from diagnostic menu. 2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. 3. If these actions have no effect on dispenser operation, replace the dispenser mechanism and/or the note cassette. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
123	8100, 9100, 9705, RL5000 (TDM), RT2000	Hardware Error	1. Purge the dispenser using the purge command from diagnostic menu. 2. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. 3. If these actions have no effect on dispenser operation, print a dispenser status report, scan the click count history, starting at the bottom. Find the first occurrence of “116”. The next entry, below 116, is the Hardware Status. Look up the definition on the Hardware Status listing. 4. If problems still persist, replace the dispenser mechanism and/or the note cassette. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
124	8100, 9100, 9705, RL5000 (TDM), RT2000	Diverter moved to exit position during reject purge	1. Inspect for a currency jam at the diverter. 2. Verify that the diverter moves freely. 3. Test the dispenser by completing several test dispenses. 4. If the error clears, put the cash dispenser in service. 5. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
125	8100, 9100, 9705, RL5000 (TDM), RT2000	Initial status check failed	1. Reset the cash dispenser. Clear the error. 2. If the error persists replace the dispensing mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
126	8100, 9100, 9705, RL5000 (TDM), RT2000	Diverter moved to reject position during dispense	Inspect for a note jam at the diverter. Verify that the diverter moves freely. Test the dispenser by completing several test dispenses. If the error clears, put the cash dispenser in service. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
127	RT2000	Jam in Billfish	1. Inspect for a currency jam at in the extension. 2. Test the dispenser by completing several test dispenses. 3. If the error clears, put the cash dispenser in service. 4. If these actions have no effect on dispenser operation, replace the dispenser mechanism. Note: Dispenser Status (Click Counts) should be run and available before contacting Tech Support.
128	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO	Error in reply from the dispenser mechanism	1. Verify that the power supply is operating and the DC voltages the dispenser being supplied to the main board and dispenser are correct. Seat mechanism connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism.
129	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO	No response from the dispenser mechanism	1. Verify that the power supply is operating and the DC voltages the dispenser being supplied to the main board and dispenser are correct. Seat mechanism connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism.
130	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO	Command not acknowledged by the dispenser mechanism	1. Verify that the power supply is operating and the DC voltages the dispenser being supplied to the main board and dispenser are correct. Seat mechanism connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism.
131	9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO	CTS (Clear To Send) line from the dispenser is not active	1. Verify that the power supply is operating and the DC voltages the dispenser being supplied to the main board and dispenser are correct. Seat mechanism connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism.
132	9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000 RT2000, 9800, 9840, 9850, MAKO	Status reports bad double detect in last dispense	1. Verify that the power supply is operating and the DC voltages the dispenser being supplied to the main board and dispenser are correct. Seat mechanism connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism.
133	9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	+5 VDC not present on carrier detect	1. Verify that the power supply is operating and the DC voltages the dispenser being supplied to the main board and dispenser are correct. Seat mechanism connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism.
134	8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO	Exit blocked as reported by status check	1. Inspect the feed path and exit sensor for jammed currency and reported by broken components. The exit sensor may be dirty. Clean as needed with soft brush and vacuum cleaner. 2. Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser with the purge command. Verify correct operation with a live transaction. 3. If the problem persists, replace the dispensing mechanism.
135	8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO	Feed sensor blocked as reported by status check	1. Inspect the feed path and exit sensor for jammed currency and reported by broken components. The exit sensor may be dirty. Clean as needed with soft brush and vacuum cleaner. 2. Reset the cash dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. Purge the dispenser with the purge command. Verify correct operation with a live transaction. 3. If the problem persists, replace the dispensing mechanism.
136	8100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Modem initialization failed	1. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. 2. If the problem persists, remove the main board and replace modem. 3. If replacing the modem does not correct the problem, replace the main board.
138	8100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Printer failed while printing to the receipt printer	1. Verify that there is paper in the printer. Replenish paper as while printing to needed. Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions. 2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6. 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board or the main board.
139	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Printer controller not responding to commands	1. Verify that there is paper in the printer. Replenish paper as while printing to needed. Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions. 2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6. 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board or the main board7. On 96XX models, open the printer access latch and inspect for jams and blockage. 8. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 9. Verify all connections to the printer controller.
140	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Time-out waiting for printer to be ready	1. Verify that there is paper in the printer. Replenish paper as while printing to needed. Refer to Section 5 of the RL5000 Service Manual or the RL5000 Quick Reference Guide for instructions. 2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6. 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board or the main board.
141	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Paper jam reported by the controller during status check	1. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 2. Release the printer locking screw. Open the printer support bracket and verify that there are no jams in the printer or the paper path. Verify the blue lever on the left side of the printer in the print position. 3. Inspect the cable supplying DC power from the power supply to the printer. Make sure it is connected to CN1 on the printer control board. Verify that all DC voltages applied to the printer control board are correct. If the voltages are not within tolerance, the cable or power supply may be defective. 4. Inspect the printer data cable for damage. Make sure it is seated at the main board and at the printer control board at CN6. 5. Inspect the cables connected to CN2, CN3, CN4, and CN5. Make sure they are seated at the printer control board and not damaged. 6. If the voltages are correct, and the cables are undamaged and correctly connected, causes of this error may be a defective cable, a defective printer, printer control board or the main board.
142	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Dispenser returns bad command error	1. Verify that the power supply is operating and the DC voltages being supplied to the main board and dispenser are correct. Seat connectors or replace the power supply as needed. 2. Verify that main board to electronic journal and the electronic journal to dispenser cables securely seated at both ends of the cable. The cables may be defective. 3. Other components that may cause this error are the main board or the dispensing mechanism.
143	9600, 9610, 9615, 9640, 9650, MAKO, SuperScrip	PTDF error	This error code will occur only in Cash Dispensers running ACS terminal software. A corrupt pin working key may cause this problem. Check with the processor.
144	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	No reply from the electronic journal	1. Inspect main board to electronic journal (EJ) communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. a. When troubleshooting the 8100, 9100, RL and RT be aware that 9840, 9850, MAKO, SuperScrip the electronic journal is built into the main board of the dispenser. b. On all 8100/9100 machines, ensure the EJ data cable is connected to the lower RJ-45 data port on the 9100 main board. The upper RJ-45 port is used for downloading software only. Note: If the EJ is connected to the load port of the 9100 main board, permanent damage may result. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged the main board or electronic journal may be defective.
145	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Error in reply from the electronic journal	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
146	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	No reply from command to electronic journal	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
147	8100, 9100, 9705, RL5000 (TDM), RT2000	Error in reply from electronic journal	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
148	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	Write to electronic journal failed	Most probable cause, the electronic journal is full. State by verify if this is associated with error code 151. If so, work to resolve error code 151. 1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
149	8100, 9100, 9705, RL5000 (TDM), RT2000	Read from electronic journal failed	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
150	8100, 9100, 9705, RL5000 (TDM), RT2000	Status command to journal failed	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective.
151	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Electronic journal full	The electronic journal on 8-bit machines can store as many as 2400 records. The journal on these machines should be printed on a regular basis (i.e. when completing a cassette close function.) to keep it from filling up. If the journal becomes, full the only way it can be cleared and have a copy of it records is to print to the receipt printer or download the journal to the Triton Connect host.On 32-bit machines (RLs, FTs, RTs) the electronic journal can store as many as 32,768 records, it is recommended that you do not print the journal. Instead, save the journal to an external USB storage device or download to Triton Connect. Once records have been viewed or saved, they need to be marked as audited. Audited records can then be archived to an external device or deleted. (Note: Records can be archived to the internal flash. Doing this will not clear any available memory, and will not aid in clearing Error Code 151.) Below are steps to take to clear Error code 151 on 32-bit machines: 1. View Unaudited Records. Once they are displayed on the screen, print or save them to an external device. When done chose, marked as audited. 2. Download to Triton Connect. Ensure they are marked as audited. 3. Choose Clear Journal. Once you have completed one of the above steps, the records have been marked as audited, but they are still taking up memory space. They now need to be deleted or archived to an external USB Storage device. 4. Select Archive / Delete Journal. 5. Choose archive to external USB storage device or delete. Choosing Internal Flash will not aid in clearing Error Code 151.
152	8100, 9100, 9705, RL5000 (TDM), RT2000	Electronic journal corrupt	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
153	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Electronic journal mode	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective.
154	8100, 9100, 9705, RL5000 (TDM), RT2000	Unknown electronic journal status	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly 5. If the cables are undamaged, the main board or electronic journal may be defective.
155	8100, 9100, 9705, RL5000 (TDM), RT2000	Electronic journal modify record failure	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to Appendix B for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
156	8100, 9100, 9615, 9640, 9650, 9705, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9840, 9850	Cassette out of service	This occurs when the last cassette has been taken out of service. Cassettes are taken out of service because of feed failures or excessive rejects. 1. Inspect cassettes. Fill if needed. If they are not empty, see corrective action for Error Code 33. 2. If excessive rejects are suspected, see corrective action for Error Code 48. 3. Place cassettes in service.
157	8100, 9100, 9705, RL5000 (TDM), RT2000	Erase command to electronic journal failed	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
158	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Format command to electronic journal failed	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
159	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Electronic journal test feature failed	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
160	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Electronic journal test feature failed	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
161	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Electronic journal test feature failed	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
162	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Electronic journal test feature failed	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
163	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Terminal did not answer. This is a Triton Connect error.	1. This error is not displayed at the cash dispenser. The Triton Connect Host Computer generates the error when the terminal does not respond to a telephone call from the Triton Connect Host Computer. 2. The cash dispenser may be turned OFF, the modem may be defective, or the telephone line may be shared with another device that connects to the line before the cash dispenser. Additionally, the Triton Connect feature may be disabled at the Cash Dispenser.
164	8100, 9100, 9110, 9610, 9615, 9700, 9710, 9705, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, MAKO	Terminal did not return call. Triton Connect error.	This error is not displayed at the Cash Dispenser. The Triton Connect Host Computer generates this error when a terminal does not return a call to the Triton Connect Host Computer as requested. The modem may be defective.
165	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Electronic journal not present	1. Inspect main board to electronic journal communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. RL5000 (NMD), FT5000 RT2000, 2. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 3. Inspect electronic journal to dispenser communication cable for damage. Make sure the connectors are seated securely on the main board and on the electronic journal. 4. If it is necessary to check continuity of the cable assembly, refer to the appropriate ATM Service Manual for pin out of the cable assembly. 5. If the cables are undamaged, the main board or electronic journal may be defective.
166	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Bad dispense	1. Open the Security Cabinet and inspect the cash dispenser for broken parts. Replace the dispenser if it is broken. Check for and clear any foreign matter the note path. 2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. 3. Replace the dispenser if the error persists.
167	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Reported low cash to Triton Connect	This is an indication that the cash in the cassette has gone below the threshold level set in the terminal configuration. This is a warning message that will not put the cash dispenser out of service.
168	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Software download to terminal failed	This is a Triton Connect error. Consult
182	9100, 9600, 9700, RL5000 (SDD), 9800, MAKO	Currency cassette low. Valid for SDD and GND mechanisms only.	With the low currency feature enabled, this error condition will 9800, MAKO occur before the cassette is actually empty. There should be about 1/4 inch of currency (approximately 60 bills) in the cassette when the error is detected. To clear an Error 182: 1. Reset the cash dispenser by switching the main power switch OFF for a few seconds and then switching it back ON. 2. Remove the cassette from the dispensing mechanism. 3. Press the reset error key. 4. Refill and install the cassette in the dispensing mechanism. 5. When the low currency function is disabled, the dispenser will dispense every note in the cassette then go “out of service” for an error code 33 (feed failure).
183	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Receipt printer paper is low	1. Install a new roll of paper if needed. 2. If this does not correct the problem, verify that the paper low sensor is correctly attached to the paper bracket and that the cable between the paper low paper feed assembly and the docking assembly is undamaged and securely connected at both ends. 3. The paper low sensor may be dirty and require cleaning. 4. Otherwise, the possible causes of the problem may be a defective paper low sensor, cable, docking assembly or. A temporary fix to this problem may be to set the “low receipt paper” parameter to “in service” so that the terminal software does not read the input from the low paper sensor. When this is done, the terminal will operate normally until it is completely ou of paper. Then it will go “out of service”” for and error code 195 “out of paper”.
185	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Telephone number not configured	Enter Management Functions and configure the telephone number.
186	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Bill Size not configured	This value is factory defaulted to $0.00. Allowable bill sizes are not configured 5, 10, 20, 50, and 100. Enter the Management Functions and configure the bill size.
187	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Maximum withdrawal not configured	Enter the management functions and configure the “multiple withdrawal amount” parameter. The maximum withdrawal cannot exceed not configured 50 time the denomination of the bill size in the cassette.
188	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	PIN working key not configured	Enter the management functions and configure (download) the working key.
189	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Terminal ID not configured	Enter the management functions and configure the “terminal ID” number.
190	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	PIN Master key not configured	Enter the management functions and configure the “PIN master key”. Note: This error code is often caused by a SPED tamper. If you suspect SPED tamper or Error code 205, see the corrective action for Error Code 205.
192	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Communication error	1. Enter management functions and verify that all terminal error parameters have been entered correctly. 2. Verify that the telephone line is operational. 3. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 4. If the error persist, possible causes may be the modem or main board assembly.
193	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Baud rate setting for electronic journal failed	1. Inspect the Electronic Journal to make sure it is the correct part number. ATMs with NMD or Mini Mech dispensers require electronic journals with part number that start with “9600” or “09600”. 2. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 3. If the Error persists, replace the Electronic Journal.
194	8100, 9100, 9615, 9640, 9650, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9840, 9850	An Attempt to Dispense is made the Cassettes are not Locked	This is more of a status code then an error code. A dispense command was sent to the dispenser when no cassettes are locked or they are not in service. 1. If working with an 8100, print a test receipt printer, Verify that the A cassette is in service. If not, place in service using the Cassette Service menu option. Purge then test dispense. If they pass, clear the error and place the ATM in service. 2. If working with a 9100 print a test receipt printer. Verify the “Cassette
195	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Receipt printer out of paper	1. Replenish the paper. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 2. Make sure that the ribbon cable from the docking station to the low paper sensor assembly is fastened at both ends of the cable and the orientation of the cable is correct. 3. If the error persists, possible causes of the problem may be the low paper sensor assembly, the docking station, the main board, or cables.
196	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	Card reader error	1. Inspect the card reader assembly. Make sure that there is no foreign material in the card slot. 2. Clean the card reader assembly with a cleaning card. 3. Make sure the ribbon cable from the docking station to the card reader is fastened at both ends of the cable and the orientation of the cable is correct. 4. If the error persists, replace the card reader.
197	MAKO	Dispenser detect blocked stacker during dispense	This error indicates that the bills are not moving the notes through the dispenser fast enough. This is most often caused by slipping stacker pulleys. 1. Inspect the cassette and feed path for currency that is stuck together or jammed. 2. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. 3. Next try a live dispense (note, you can not fully test this dispenser for this error without doing live dispenses). If the error returns, inspect the stacker pulleys to ensure they are not slipping. 4. If the problems persist, consider replacing the dispenser.
198	MAKO	Dispenser did not detect note going to stacker	This error is usually associated with an empty note cassette or currency that is in “unfit” condition. 1. Refill the cassette as needed. 2. Inspect the cassette and feed path for currency that is stuck together or jammed. 3. If no jam is located, remove the first note from the cassette. Purge the dispenser. Do several test dispense operations. 4. If the test dispenses are completed normally, and the return code are correct, clear all errors and place the cash dispenser in operation. 5. If the currency is in “fit” condition and the error persists, consider replacing the cassette or the dispenser.
199	MAKO	Dispense width errors	This status appears when the count at the exit can not be guaranteed. 1. A mechanical error has occurred. It may be necessary to replace the dispenser.
200	MAKO	Dispenser fed extra note into stacker	This status appears when the count at the exit can not be guaranteed. 1. A mechanical error has occurred. It may be necessary to replace the dispenser.
201	MAKO	Dispenser detected more than six errors in a dispense	This status is generated when there are 6 rejects during the current dispense. It is usually caused by attempting to dispense currency that is unacceptable or currency that has not been properly prepared. 1. Inspect the currency for excessive wear. Remove any unacceptable currency from the cassette. 2. Inspect the feed path for jammed currency. Remove any jammed currency. 3. Clear all error and purge the dispenser using the purge command. 4. Test the dispenser by completing several test dispenses with the test dispense command. If the error clears, put the cash dispenser back in service. If these actions have no effect, replace the dispensing mechanism
202	9800, 9840, 9850, MAKO	Dispenser busy	This status is generated when both the stacker and exit sensor are both blocked. 1. Inspect the feed path for jammed currency. Remove any jammed currency. 3. Clear all error and purge the dispenser using the purge command. 4. Test the dispenser by completing several test dispenses with the test dispense command If the error clears put the cash dispenser back in service. If these
203	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	SPED keypad is not replying to main board	Status valid only for units with SPED keypad device installed. 1. Make sure the battery is seated secure in the battery holder. 2. Make sure the tamper screw is secure to the SPED Module. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds and switching it back ON. Clear the error. 3. If the error persists, replace the SPED keypad module.
204	9800, 9840, 9850, MAKO	Number of bills dispensed not equal to bills requested
205	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	SPED keypad reported tamper condition	Status valid only for units with SPED keypad device installed. Make sure the battery is seated secure in the battery holder. Make sure the tamper screw is secure to the SPED module. Reset the cash dispenser and clear the error. If the error persists, replace the SPED keypad module.
206	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO, SuperScrip	SPED keypad could not perform a successful command within SPED_MAX ATTEMPTS tries	Status valid only for units with SPED keypad device installed. Reset the cash dispenser and clear the error. If error persists, replace the SPED keypad module.
207	8100, 9100, 9110, 9640, 9650, 9700, 9710, SPED RL5000 (NMD), FT5000, RT2000, 9800	SPED not detected	This Error/Status Code is valid for units with SPED keypad device installed. 1. Check the cable and connections from J7A on the docking station to the SPED board.
208	9800, 9840, 9850, MAKO	Dispenser did not reply after dispense command
209	9640, 9650, 9840, 9850	Check number of notes delivered command failed
210	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Dispenser type unknown	See Error Code 130
211	9800, 9840, 9850, MAKO	Reply from dispenser invalid
212	SuperScrip	Wrong SPED for Super Scrip
231	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader Error (Smart Card)
233	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Smart Card Reader not installed
236	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Failed to make connection to TCP/IP host	Outgoing TCP/IP communications are not successful. The main connection to board does not see any activity on TCP-IP. 1. If you are not using TCP-IP / Ethernet for transactions or Triton Connect, ensure you do not have TCP-IP selected for any option in processors, communications or Triton Connect. 2. Verify the quality of your incoming TCP-IP connection and your TCP-IP configuration. Make sure all ports on your gateway (connecting router) are open for bidirectional comms. 3. Suspect the main board, the TCP-IP connection device (Quad Port Board in 96XX, Docking board on RL, FT or RT) or the TCP-IP equipment.
237	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	TCP/IP device failed	Out going commutations seems to be successful, but there is not returning communications. 1. Start by verify your communications settings and external TCP-IP equipment. 2. Verify the quality of your incoming TCP-IP connection and your TCP-IP configuration, (i.e. gateway IP address, ports, etc.).
238	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850, MAKO	Dispenser Compromise	A reset has occurred in the middle of a dispense. 1. This can be confirmed by referencing the electronic journal. Look for a reset entry directly after an incomplete transaction. 2. If resets are suspected, determine what could have caused the 9800, 9840, 9850, MAKO main board to reset. Suspect the ATM power supply, incoming power, the dispenser software or the main board / CPU.
239	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	SPED serial number change	The serial number stored in the software does not match the serial number of the VEPP. 1. Either the VEPP was changed or the software was reloaded, such as when you do a VEPP upgrade, or if the VEPP was changed. 2. Can only be cleared in Diagnostics>Keypad>Clear Tamper. On an 8 bit machine, such as 9100 or 9600, choose Diagnostics>More>More Keypad>Clear Tamper.
240	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	SPED Self Test Error	The SPED has returned an error during self test. 1. Reset the error. If error fails to reset, or the error reoccurs in a short amount of time, consider replacing the SPED.
241	8100, 9100, 9110, 9600, 9610, 9615, 9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	SPED Warning: Self Test error	See Error Code 240
300	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Successful Command	The NMD dispenser sends this status code when a command has been successfully executed. This status code will appear in the electronic journal as code 300 indicating the successful completion of a transaction. When performing a “purge” or “test dispense” operation the return code will be “0” in the first digit returned by
301	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Low level in cassette	This error code is returned by the dispenser when the number of notes in one or more of the cassettes is below a preset level, indicating the low level sensor in the note cassette has been activated. This occurs when the currency in any cassette reaches a thickness of approximately 25-35 mm. This is a warning message.
302	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Empty cassette	This error code is generated when a cassette is empty or when it attempts to dispense and fails to pick. With Note Feeder 100 and 101 there is an empty sensor that check for notes in the cassettes with an optical sensor. Note Feeder 200 does not have this sensor Either version of Note Feeder will report this error if there is
303	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Lifts are down	This error code is generated when a cassette is not open (locked) and any command other than open cassettes, reset, and close cassettes are sent to the system. It is feasible that this error code could be generated even if the lifts are in the up position This will occur if the machine is switched off and on during
304	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Rejected notes	This error code indicates that notes were rejected during the transaction or test dispense operation. This is a warning message there is no action required.
305	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Diverter failure	This error code indicates that the system has recognized a document intended for the reject vault has reached the note transport sensor. The most probable cause is either mechanical or electrical failure of the note diverter in the note transport module This error will place the cash dispenser “out of service” 1. Inspect the
306	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Failure to feed	There are several possible reason for this error code being generated. One cause is that the note feeder fails to feed notes. Another cause is that there are to many single rejected notes in the transactions. 1. Check the condition of the currency to ensure is fit for dispensing.
307	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Transmission Error	This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an This error code occurs when the message received by the dispenser is incorrect. The reason that the error code is generated is the detection of an incorrect LRC character or a
308	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Illegal command or command sequence	This error occurs when the logical sequence of the commands sent to the dispenser is not the one expected by the system. Examples of this are two move commands sent one after another or a deliver command that is sent without a previous move command.
309	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Jam in Note Qualifier	This error code is generated when the note transport sensor does not detect a note that was detected by the note qualifier. This may be due to jammed documents in the transport path between the note qualifier and the note diverter. This error code will place the cash dispenser “out of service”.
310	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Cassette not properly installed	This error code occurs when documents are requested from a cassette that is not present or is not open. This error code will place the cash dispenser in an “out of service” condition. 1. Verify the physical presence of each cassette If present “unlock” and remove.
312	9640, FT5000, 9840	No notes retracted	This error code appears after the retract command is issued. This is a warning code only no action is required
313	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Cassette hopper map invalid	This error code occurs when one cassette has no cassette ID, or it FT5000, 9840, 9850 map invalid has an ID that is incompatible with this cash dispenser. 1. Using inject cassette ID, send a new cassette ID to any cassett that is suspected until you have verified the ID of all cassettes.
315	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Delivery failure	This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat. 1. Inspect the transport path for damage. 2. Inspect the bundle carriage unit for proper alignment in the transport path.
316	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Delivery failure	This error code is generated by the system when the bundle carrier unit fails to move the note from the home position to the delivery throat. 1. Inspect the transport path for damage. 2. Inspect the bundle carriage unit for proper alignment in the transport path.
317	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Reject failure	A reject command/movement failed. This may be a single or bundle reject failure. The bundle carriage unit failed to move from the home position to the reject position, back to the home position. 1. Inspect the note diverter for single reject failures.
318	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Too many notes requested	This error code occurs while running the dispenser on the NMD test software and when too many notes are requested during a dispense command. The maximum number of notes that can be dispensed from the dispenser during a transaction is defaulted to fifty Retry the test operation and request fifty or fewer notes.
319	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Jam in note transport	This error code is generated when a document from a note feeder fails to reach the note qualifier with in a specified time. This failure may be caused by a blockage in the transport path between the note feeder and the note qualifier, or if a document passes through the note qualifier unseen This error code will cause the cash
320	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Reject cassette almost full	This error code is generated when the number of reject events exceeds 37 events. Error code 320 will not put the cash dispenser “out of service”. It is not displayed directly to the operator or customer. The error code will be sent to the Triton Connect host if Triton Connect feature is enabled It will also be stored as part of
321	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Cassette data corrupted	This error code is generated when there is a checksum error in data stored in the note cassette. 1. Program the cassette by injecting a new cassette ID into the cassette. If injecting a new cassette ID into the cassette does not correct the problem replace
322	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Main motor failure	Error code 322 is generated when the main motor fails to reach normal speed with in a specified time, or if there are several pulses missing from the transport clock wheel (timing wheel) in one transaction. This error code causes an “Out of Service” condition
325	9640, 9650, 9750, RL5000 (NMD)	Note qualifier	Error code 325 is generated when the double detect sensors in the note qualifier can not be calibrated, or when the gain value cannot be adjusted when learning a new documents. 1. Verify that the cable that connects the double detect module to the CMC module.
326	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Note feed sensor failure	This error code is generated when there is a sensor error in one or more of the note feeders or when there is a document jammed in the note feeder exit sensor. 1. Make sure there are no documents jammed at any of note feeder exit sensors. 2. Check the calibration value for the pressure empty and exit sensors If any.
327	9640, RL5000 (NMD), FT5000, 9840	Shutter failure	This error code is generated if the system fails to operate the shutter when required. 1. Reset the system. If the response to the reset command indicates successful execution, operation and be resumed. 2. If the problem persists, it may be necessary to replace the external shutter assembly, the shutter sensor board (if present), shutter cable, or the CMC module.
329	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Notes in delivery throat	An attempt to feed or dispense documents has been made when there is a note in the note transport throat. 1. Remove any documents blocking the throat opening. Make sure the diverter is not jammed Inspect the note transport for damage and verify that all connectors
330	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Communication timeout	This error is reported when the transmission of each one of the characters in the command string is not completed within the time restriction imposed by the electrical interface. 1. Inspect all cables for damage Verify that the both ends of each cable are
332	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Cassettes may have been changed	This error code is generated when a movement command is sent before read cassette ID command after the cassettes, including the reject vault are removed. This is error code will set an “out of service” condition. 1. Verify that each cassette is placed in a feed channel and the cassettes are
333	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Reject vault full	This error code is produced when the single reject event counter exceeds 50 reject events or the bundle reject event counter exceeds 250 notes. This error code will cause an “out of service” condition. 1. Remove all documents from the reject vault To clear the error code the reject.
339	9650, 9750, RL5000 (NMD), 9850	Error in throat	This error code is reported by the dispensing mechanism when a document is jammed in the throat sensor during a live dispenses or when a reset is performed. 1. Make sure all cables between the note transport and the other units are undamaged and securely seated at their termination point.
343	8100, 9100, 9640, 9650, 9705, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, 9840, 9850	Sensor error or sensor covered	With an NMD, this error is produced when a sensor in note transport module is not working correctly during an internal self-test preceding the movement commands. 1. Inspect all cables for damage. Make sure that all cables are securely fastened to their termination points. 2. Open the access panels on the note transport and remove any documents that may be in the transport path. Access the error code command to determine if any sensors in the reject channel are dirty of defective. Clean the dirty sensor, or replace the note transport as needed. 3. Restart the cash dispenser. Reset the error. Perform a live transaction. If the cash dispenser operates normally put it in service. 4. If the problem persists, replace the note transport module. With a TDM dispenser, this error is produced when a Width Sensor can not be calibrated. 1. Run a dispenser status report (Click Counts) and reference the Width Sensor X Voltage Y (Note X= sensor 0 1 or 2 in “Y”s feed channel Y = the feed channel
348	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Dispenser internal error	This error code is reported when an internal error occurs in the dispenser. The most likely cause is internal communication problems within the dispenser. 1. Inspect all cables for possible damage. Ensure that each cable is securely fastened to its termination point.
349	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Cassette lock faulty	This error code is generated when the LIFTS UP command fails to open a note cassette to the operating position. 1. Verify that the currency is properly installed in the cassette. If necessary, reload the currency in the cassette.
350	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Jam in note stacker	This status may be generated: A) When a note is jammed in the note stacker. B) When the note stacker is not turning. C) Or when the bundle carriage unit cannot move.
351	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Module needs service	This error code is generated by the dispensing mechanism when the calibration value for at least one of the sensors in any of the note feeders has exceeded the upper limits of its calibration range. 1. Use the diagnostic functions or NMD test software to determine if a note feeder
353	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	No message to resend	This error code may indicate a power loss/firmware restart has occurred at the dispenser controller and no information could be retrieved. 1. Restart the cash dispenser. Reset the error. Perform several test dispenses. 2. If the cash dispenser operates normally while performing a test dispense put it
356	9640, 9650, 9750, RL5000 (NMD), FT5000, 9840, 9850	Error in note transport	This error code will be generated when the following conditions occur: A) When the note is stuck in the note transport sensor. B) When the note is stuck in between the note transport sensor and the throat. 1. Inspect the note transport sensor for blockage. If the sensor is blocked
357	RL5000 (NMD), FT5000, 9840, 9850	Dispenser data size error	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
358	RL5000 (NMD), FT5000, 9840, 9850	Dispenser device read error	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
359	RL5000 (NMD), FT5000, 9840, 9850	Dispenser device read error	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
360	RL5000 (NMD), FT5000, 9840, 9850	Dispenser invalid return ID	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
361	RL5000 (NMD), FT5000, 9840, 9850	Dispenser sequence error	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
362	RL5000 (NMD), FT5000, 9840, 9850	Dispenser device write error	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
363	RL5000 (NMD), FT5000, 9840, 9850	Dispenser device not found	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
364	RL5000 (NMD), FT5000, 9840, 9850	Dispenser device offline	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
365	RL5000 (NMD), FT5000, 9840, 9850	Dispenser BCC error	Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
366	RL5000 (NMD), FT5000, 9840, 9850	Dispenser cassettes disabled	Access management functions and enable cassettes. Make sure that the cassettes are physically removes and inserted into each bin before clearing the error.
367	RL5000 (NMD), FT5000, 9840, 9850	Dispenser communication error	Check the dispenser data and power cable connections. Restart the operating system. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
368	RL5000 (NMD), FT5000, 9840, 9850	Dispenser cannot dispense the request	Requested amount may exceed the dispensers one time limit. Enter a smaller value. If error persists, it may be necessary to replace the dispenser mechanism.
369	RL5000 (NMD), FT5000, 9840, 9850	Dispenser device reset	Check data and power connections to the dispenser device. Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
370	RL5000 (SDD), 9800	Dispenser – SDD EOT error	Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
371	RL5000 (SDD), 9800	Dispenser SDD com error header-trailer	Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
372	RL5000 (NMD), FT5000, 9840, 9850	Dispenser item value error	Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
373	RL5000 (NMD), FT5000, 9840, 9850	Dispenser machine not opened	Access the management functions menu and lock all cassettes. Verify that all cassettes used are in service.
374	RL5000 (NMD), FT5000, 9840, 9850	Dispenser rejected check	Clear terminal error code. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
375	RL5000 (NMD), FT5000, 9840, 9850	Dispenser invalid request	Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
376	RL5000 (NMD), FT5000, 9840, 9850	Dispenser multiple device error	Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
377	RL5000 (NMD), FT5000, 9840, 9850	Dispenser device error	Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
379	RL5000 (NMD), FT5000, 9840, 9850	Dispenser unknown error code	Restart operating system. Clear terminal error code and retry previous request. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
380	RL5000 (NMD), FT5000, 9840, 9850	Dispenser setup incomplete	Check and verify that all dispenser configuration have been entered into the terminal parameters.
381	RL5000 (NMD), FT5000, 9840, 9850	Dispenser cassette invalid	See error code 321
382	8100, 9100, 9640, 9650, 9750, RL5000 (TDM), RL5000 (NMD), FT5000, 9840, 9850	Dispenser cassettes disabled (ALL)	The error indicates that all cassettes were taken out of service. Cassettes are take out of service for two reasons:A) Feed failure or empty. See Error Code 101, 302 or 306B) Excessive rejects. See Error Code 481. Once the cause has been resolved, place desired cassettes into service and reset the error.
383	RL5000 (NMD), FT5000, 9840, 9850	Dispense cassettes low (ALL)	All cassettes have reached low cash level. Reload cassettes. Clear terminal error code.
384	RL5000 (NMD), FT5000, 9840, 9850	Dispenser cassettes empty (ALL)	All cassettes report no notes. Replenish cassettes. Clear terminal error code.
385	RL5000 (NMD), FT5000, 9840, 9850	Dispenser offline, no reject vault and no hoppers	Verify that the dispenser mechanism has data and power cable connected. Verify power is applied to the dispenser.
386	RL5000 (NMD), FT5000, 9840, 9850	Dispenser offline – no hoppers	The hoppers are not detected. Check the computer area network connectors in the dispenser. Restart operating system. Clear terminal error code. If error persists, replace the dispenser mechanism.
387	RL5000 (NMD), FT5000, 9840, 9850	Dispenser offline – error-validating configuration	Dispenser failed to identify the dispenser type installed. 1. Verify all connectors to the dispenser mechanism. 2. Restart operating system. Clear terminal error code. 3. If error persists, replace the dispenser mechanism or the CMC of an NMD dispenser.
388	RL5000 (NMD), FT5000, 9840, 9850	Dispenser offline – NMD require Reject Vault and at least one cassette	Verify that the Reject Vault and one cassette are present in the dispenser mechanism. Clear terminal error code. If error persists, replace the dispenser mechanism.
389	RL5000 (NMD), FT5000, 9840, 9850	Dispenser offline. Detected offline error check op state	Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
390	RL5000 (NMD), FT5000, 9840, 9850	Dispenser offline – storing configuration	Restart the operating system. Verify the error code lights on the dispenser are operating in proper sequence. Use the NMD test software (available to Triton Certified Service Technicians) and verify the operational error code of the dispenser.
391	RL5000 (NMD), FT5000, 9840, 9850	Dispenser sensor failure 2	Access the management function diagnostics menus to verify the operational error code of dispenser mechanism sensors. Clean sensors as needed. Replace dispenser components or dispenser if the error persists.
392	RL5000 (NMD), FT5000, 9840, 9850	Error in last dispense	Check operational error code of dispenser. This problem may be resolved by replacing the CMC board or by replacing the dispenser mechanism.
393	RL5000 (NMD), FT5000, 9840, 9850	Error in double detect 2
394	RL5000 (NMD), FT5000, 9840, 9850	Purge failed upon power-up
395	RL5000 (NMD), FT5000, 9840, 9850	Multiple cassette of the same type	NMD dispenser allows for only one of each cassette ID to be installed. Verify each cassette ID. Replace cassette or Inject New Cassette ID.
396	RL5000 (NMD), FT5000, 9840, 9850	Dispenser offline – found no reject bin
500	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED Read Error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
501	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED Read Error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
502	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED read type error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
503	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED invalid command	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
504	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED invalid return ID	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
505	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED device busy	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
506	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED invalid request	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
507	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED sequence error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
508	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED LRC error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
509	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED no data	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
510	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED invalid message ID	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
511	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED Data overflow	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
512	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED device idle	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
513	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED device offline	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
514	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED device bit stuck	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
515	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED device attention stuck	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
516	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED device no attention	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
517	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED device timeout	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
518	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED command sequence error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
519	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED invalid command data	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
520	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED device reset	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
521	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED clear key	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
522	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ error	Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
523	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ data size error	Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
524	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ bad command	Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
525	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ invalid ID	Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
526	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ device busy	Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
527	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ invalid request	Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
528	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ sequence error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
529	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ device offline	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
530	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ EXT error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
531	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ SOH error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
532	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ SOH error	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
533	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ SOH error	Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
534	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	EJ device reset	Restart operating system. If the problem persists, it may be necessary to replace the ATM main board assembly on Xscale systems, or the PC assembly or hard drive on the xp or 9800 systems.
535	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader-Data size error	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
536	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader-Device read error	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
537	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Invalid Record	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
538	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Reader type error	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
539	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Invalid track	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
540	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Invalid message	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
541	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Com error	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
542	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Device busy	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
543	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Sequence error	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
544	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Invalid request	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
545	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – LRC error	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
546	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – No data	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
547	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Start sentinel not found	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
548	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – End sentinel not found	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
549	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Parity error	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
550	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Card not removed	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
551	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Card removed too slow	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
552	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Device received invalid request	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
553	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – Device offline	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
554	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – device reset	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
555	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card Reader – System timeout	Inspect card reader cabling. Inspect card reader for foreign objects. Clean the card reader with an approved cleaning device. Clear the terminal error code. Reboot the ATM. If error persists, replace the card reader.
556	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	System timeout	Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
557	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	System device reset	Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
558	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	System sync error	Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
559	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	System error	Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
560	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Unknown device error	Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
562	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED error	Inspect cable from Main Board assembly to the SPED module for Make sure that cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
563	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Low Memory
564	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Unable to access external memory device
565	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Cabinet door open	Close the control panel door. Reset error code. If error persists, verify the operation of cabinet door switch. Replace as needed
566	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Vault door open	Close vault door. Reset error code. If error persists, check the operation of the vault door switch. Replace as needed.
567	RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850	Security module not found	See Error Code 568
568	RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850	Security module com failed	This error indicates that the communications from the security module to the main board is not operational. 1. Inspect cable from security module to the docking board for damage. Make sure that the cable is connected at both ends. 2. Restart ATM. Clear the error. If error persists, suspect the security module, cable from the security module to the docking board, the docking board and the main board.
569	RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850	Security module attached dev com failed	This error indicates that the communications from the security module to the dispenser is not operational. 1. Inspect cable from security module to the dispenser for damage. Make sure that the cable is connected at both ends. 2. Inspect the dispenser (Follow steps for Error Code 130). 3. Restart ATM. Clear the error. If error persists, suspect the security module, cable from the security module to the dispenser, the dispenser, power to the dispenser.
570	RL5000 (SDD), RL5000 (NMD), FT5000, 9800, 9840, 9850	Security module dev port setup	Inspect cable from main board assembly to the security module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, replace the security module.
571	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Invalid default transaction	TBD
572	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED key from pad cmd aborted by user	Inspect cable from docking board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, it may be necessary to replace the main board, the docking board, the SPED module or related cabling.
573	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED keys from pad cmd verify failed	Inspect cable from docking board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Restart ATM. Clear the error. If error persists, it may be necessary to replace the main board, the docking board, the SPED module or related cabling.
574	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SNA comms error	TBD
575	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Timeout waiting to send command to dispenser	Inspect the serial communication cables from the main board assembly to the dispenser for damage. Make sure that each end of the cable is connected securely. Replace the cable if it appear damaged. Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism. Possible defective components include main board assembly, the docking board, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism
576	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Timeout waiting to receive response from dispenser	Inspect the serial communication cables from the main board RL5000 (NMD), FT5000, RT2000, send command assembly to the dispenser for damage. Make sure that each end of 9800, 9840, 9850 to dispenser the cable is connected securely. Replace the cable if it appear damaged. Check the power supply for the proper DC operating voltages and that they are applied to the dispenser mechanism. Possible defective components include main board assembly, the docking board, the serial communications cables, the DC power cables, the power supply, and the dispenser mechanism
577	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card reader present timeout	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
578	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	Card reader present timeout	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
579	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED – Enable keypad command failed	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
580	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED – Enable keypad command failed	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
581	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED – Enable key from pad module failed	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
582	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED – Disable key from pad module	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
583	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED – Enable PIN entry mode failed	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
584	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED – Disable PIN entry mode failed	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
585	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED – Enable JETCO PIN entry mode failed	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
586	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED – Enable JETCO PIN entry mode failed	Inspect cable from docking assembly to the SPED Module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
588	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR PRESENTER OFFLINE	Verify that a cable from the docking board to the presenter controller board is securely connected at both ends. If the cable appears undamaged, and it is securely connected at the docking board and the presenter controller board, replace the presenter assembly. If replacing the presenter does not clear the error, other possible causes of problem may be the main board assembly or the docking board.
589	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR PRESENTER MOTOR STALLED	Inspect the gears assembly on the presenter for possible damage. Replace the presenter if gear damage is apparent. Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris.
590	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR PRESENTER EXIT JAM	Open printer and inspect the presenter paper path for jammed paper. Remove any jammed paper or other debris. Restart the cash dispenser. If the error persist, replace the presenter module.
591	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR PRESENTER PAPER NOT DETECTED	Open the printer and verify that the paper is not jamming in the printer between the printer output and the input to the cutter. Clear all debris from the printer path. Restart the ATM. If the paper continues to jam, it may be necessary to replace the cutter or printer. If replacing the printer of cutter does not clear the error replace the presenter module.
592	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED DEVICE REPORTED FAILED	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
593	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED IN USE	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
594	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED DEVICE REPORTED COMM ERROR	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
595	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED RETURN INVALID AMOUNT OF DATA	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
596	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED INVALID SPED TYPE	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
597	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED INVALID SPED COMMS PROTOCOL	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
598	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED INVALID DEVICE CLASS	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
599	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED UNRECOGNIZED COMMAND	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
600	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED BLOCK DOES NOT EXIST	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
601	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED INVALID ENCRYPT MODE	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
602	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED UNSUPPORTED CLEAR OPTION	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
603	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED TAMPER PRESENT	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
604	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED INVALID KEY INDEX	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
605	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED PARENT KEY NOT LOADED	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
606	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED WRONG DATA LENGTH	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
607	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED REPORTED PIN RETRY TOO SOON	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
608	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED SELFTEST CRC FAILED	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
609	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED SELFTEST CRYPTOGRAPHIC ERROR	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
610	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED SELFTEST BATTERY LOW STATUS	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
611	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED SELFTEST SERIAL NUMBER ERROR	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
612	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED TAMPER STATUS COLD	Verify all SPED connections. Restart the operating system. Clear any errors conditions. Inspect the battery for a voltage reading of greater than 2.8 VDC. Replace SPED battery is below 2.8 VDC. Replace SPED module if error persists.
613	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED TAMPER STATUS FRONT	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
614	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED TAMPER STATUS BACK	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
615	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED TAMPER STATUS GRID	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
616	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED TAMPER STATUS VOLTAGE	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
617	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	ERR SPED SERIAL NUMBER CHANGE	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
618	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	SPED serial number change	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
619	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	NMD 100 shutter failed after reset	Inspect cable from main board assembly to the SPED module for damage. Make sure that the cable is connected at both ends. Verify that the DC operating voltages are correct. Restart ATM. Clear the error. If error persists, replace the SPED module.
620	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000, 9800, 9840, 9850	NMD 100 shutter OK after reset	TBD
	MODEM COMMUNICATION STATUS CODES
1	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	Time-out	Possible Cause: 1. Request has been sent. Time-out waiting for response or carrier was dropped. No characters were received. Time-out is typically 60 seconds. 2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds. 3. EOT was received as first character after sending a NAK due to a bad response message.Result:No money is dispensed, screen and receipt display system unavailable.
3	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	BCD NO-ANSWER	Possible Cause: Possible may be a processor or telephone 9640, 9650, 9700, 9710, 9705, 9750, hardware problem. MAKO, SuperScrip Results: No money is dispensed, screen and receipt display system unavailable.
4	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	ERROR IN MODEM DATA	Possible Cause: Unexpected data received from processor in response to message. Results: No money is dispensed, screen and receipt display system unavailable. Can be a symptom of a bad modem or a modem not properly seated.
5	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	Connect 1200 Baud then lost carrier or connection. Host hung up.	Possible Cause: 1. Telephone line is not dedicated. (ATM is being used with another devices connected to the line. Host hung up. 2. Telephone line is noisy and in general has poor quality characteristics. 3. Baud rate set to high for telephone line conditions. Change baud rate settings. 4. Modem may be defective. Results: No money is dispensed, screen and receipt display system unavailable.
6	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	BGD NO DIAL TONE	TONE Possible Cause: 1. Used up all radial attempts and got No Dial Tone for each attempt. 2. Check local telephone line for proper operation. 3. Telephone hardware problems. Results: No money is dispensed, screen and receipt display system unavailable.
7	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	BGD – Busy	Possible Cause: 1. Dialed out, reached a busy signal. 2. If problem persist, verify the phone number, try calling the number with a hand set to verify, work with the processor to rectify.
10	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	BGD – Logon
11	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	No connect	Possible Cause: 1. Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt. 2. Got connected and never received ENQ within time-out period (14 Seconds). Results: No money is dispensed, screen and receipt display system unavailable.
13	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	BGD DONE GOOD	Possible Cause: Communication was normal, but response header does not match request. Results: No money is dispensed, screen and receipt display system unavailable.
14	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	BGD DONE BAD	Possible Cause: 1. EOT was received as first character after the first request message was sent. 2. If EOT is received on subsequent attempts, then Error Code 1 is reported. Results: No money is dispensed, screen and receipt display system unavailable.
15	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	Timeout waiting for End of Transmission EOT	Possible Cause: 1. EOT from processor was not received within time out period. 2. Carrier was not lost, but no EOT was received before the time-out period expired. Results: No money is dispensed, screen and receipt display system unavailable.
16	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	Communication problem
17	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	NO EOT	Possible Cause: 1. EOT from processor was not received within time out period. 2. Carrier was lost before receiving EOT. Results: No money is dispensed, screen and receipt display system unavailable.
18	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	OVERFLOW	Possible Cause: Received more characters, than expected after request causing modem buffer overflow. Results: No money is dispensed, screen and receipt display system unavailable.
48	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	NO ANSWER	Possible Cause: 1. Modem response was good, but operation was not performed. 2. This is normally an internal terminal problem. Results: No money is dispensed, screen and receipt display system unavailable.
65	8100, 9100, 9110, 9600, 9610, 9615,9640, 9650, 9700, 9710, 9705, 9750, MAKO, SuperScrip	Processor not communicating with the modem correctly	Possible Cause: This is normally a terminal problem. The modem or the main board may cause the problem. Results: No money is dispensed, screen and receipt display system unavailable.
100	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	Time-Out – Request has been sent, time-out waiting for response	Possible Cause: 1. Request has been sent. Time-out waiting for response or carrier sent, time-out was dropped. No characters were received. Time-out is typically 60 seconds. 2. Request has been sent. Time-out waiting for response or carrier was dropped. At least one character was received (ETX was never received). Time-out is typically 60 seconds. 3. EOT was received as first character after sending a NAK due to a bad response.
101	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	No-Connect	Possible Cause: 1. Used up all radial attempt and got Busy Signal for each attempt or No Dial Tone for each attempt. 2. Got connected and never received ENQ within time-out period (14 Seconds). Results: No money is dispensed, screen and receipt display system unavailable.
103	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	No-Answer	Possible Cause: Possible may be a processor or telephone hardware problem. Results: No money is dispensed, screen and receipt display system unavailable.
105	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	No EOT	Possible Cause: 1. EOT from processor was not received within time out period. 2. Carrier was lost before receiving EOT. Results: No money is dispensed, screen and receipt display system unavailable.
107	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	User Cancelled Transaction	The Customer has terminated the transaction prior to the approval command being sent. This is a notification, not an error
108	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	No response	Request was sent but no response received after the specified time (60 seconds). See 100
109	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	No ENQ	Negotiation with host was complete, but no ENQ was received. (Dial-up protocol only).
110	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	Invalid response	Request was sent but invalid data was received while waiting for the beginning of a response (STX).
112	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	Invalid LRC	The LRC received in response was not valid. Possible Cause: There is an error with the Terminal ID or Comm Header. 1. Verify the Terminal ID and Comm Header with the processor. 2. Bring up the section for entering the Terminal ID and Comm Header, hit clear, then re-enter the Terminal ID and Comm Header.
113	RL5000 (SDD), RL5000 (TDM), RL5000 (NMD), FT5000, RT2000	Response format error	A response was received, the LRC was validated, but an error in the response format was found. Possible Cause: The processor is send data not correct for the modem ATM. 1. Verify the terminal type with the processor. 2. Verify the terminal configuration with the processor.